Global Head of SaaS Sales and Customer Success

Responsibilities Lead, mentor and scale a high-performing team of Account Managers and Customer Success Sales professionals targeting expansion within a portfolio of 200+ global enterprise customers. Develop and execute strategic account plans to identify opportunities for platform expansion, additional AI agents and multi-module adoption. Collaborate closely with Delivery, Consulting and Product teams to ensure seamless value realization and referenceable success stories. Own quarterly and annual revenue targets, pipeline forecasting and deal closure in a fast-paced SaaS environment. Build executive relationships with customer stakeholders (CFOs, Treasurers, Controllers) and position the organization as the indispensable Autonomous Finance partner. Analyze customer data, usage metrics and business needs to drive proactive upsell strategies in an agentic AI context. Contribute to overall revenue strategy, process improvements and go-to-market initiatives for the India and global teams Requirements 14 to 18 years of relevant experience in enterprise SaaS/fintech sales, account management or customer expansion with at least 4 to 6 years in leadership roles. Proven track record of consistently exceeding expansion/upsell targets (e.G., 120%+ attainment) in high-growth environments. Strong educational background from a premier institution (IIT/IIM preferred or equivalent). Deep understanding of finance processes (O2C, Treasury, AP) and enthusiasm for AI/Agentic technologies. Exceptional negotiation, stakeholder management and communication skills .