Helpdesk Assistant Manager - Fresher

About the job:Key Responsibilities:

1. Manage and respond to inbound queries from B2B customers promptly.

2. Effectively analyze and resolve customer issues and concerns.

3. Ensure quick turnaround times (TAT) for all customer queries and requests.

4. Provide service-related training and guidance to customers as required.

5. Maintain a positive, professional, and customer-centric approach in all interactions.Who can apply:Only those candidates can apply who:are from Delhi onlySalary:₹ 2,60,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Other perks:Free snacks & beveragesSkills required:Critical thinking, Teamwork, English Proficiency (Spoken), English Proficiency (Written) and Effective CommunicationOther Requirements:1. Hardworking and ready to take responsibility.2. Professional in behavior and communication.3. Positive, motivated, and friendly attitude.4. Consistent in performance and meeting expectations.About Company:iBankLive.com is a website by The Agency Source, India's largest creative media monitoring firm for TVC commercials, press ads, radio spots, internet ads, and news.

Responsibilities

Key Responsibilities:

1. Manage and respond to inbound queries from B2B customers promptly.

2. Effectively analyze and resolve customer issues and concerns.

3. Ensure quick turnaround times (TAT) for all customer queries and requests.

4. Provide service-related training and guidance to customers as required.

5. Maintain a positive, professional, and customer-centric approach in all interactions.