Walk-in Drive - Product Technical Analyst

Zycus is looking to hire BE / MBA 2022 – 23 graduates as Product Technical Analyst and is organizing a Walk-In drive on 22nd July 2023 at our office in Mumbai, Seepz, Andheri East.

In this role, you will be part of a US Delivery Team and work with our global customers in supporting our AI-driven procurement solution and serve as a subject matter expert on Zycus Procurement Performance and Spend Analytics application.

As a Product Technical Analyst at Zycus, you will:

Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay)

Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concerns

Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction

Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes

Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing

Evaluate and suggest innovative solutions and workarounds for customer requirements

Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.

Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.

Job Requirement

Education: MBA/Engineering Graduate (B.E./B.Tech) in Computer Science/ Chemical/Mechanical/Electronics/IT

Experience Level: 0-1 years

Strong written and verbal communication skills

Willingness to work 24*7 shifts .

Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.

Ability to collaborate with various internal and external stakeholders

Ability to learn, execute and excel. Multitask and work with priorities

Salary Range: INR 4,50,000 to INR 5,00,000

Walk In Drive Date: 22nd July, 2023

Time: 10:000 AM to 4:00 PM