Software Development Head

·         Oversee the workflow and the workforce involved in the entire software development process

·         Responsibilities include creating strategies for optimal performance, coordinating with different teams and departments to identify strengths and weaknesses, implementing training and workshop programs, and liaising with external agencies, including key clients

Key Accountabilities

Application Development

·         Pioneer and drive Agile development practices, leading sprint teams and backlogs

·         Provide guidance to the team and ensure they adhere to development standards

·         Ensure team structure is optimized, and resources managed, to facilitate efficient project delivery - seamlessly integrate, mentor, and manage internal (remote) and external teams (contractors), continually monitoring quality and effectiveness

·         Innovation and product development – generate and facilitate ideas development, requirement gathering and user evaluation to continually develop new and exciting features and value add services

·         Balance competing priorities – have a good understanding of software technical debt and ensure we've got the right balance between paying it down, delivering new projects and offering outstanding customer support

·         Create and/or refine lean processes to ensure effective, scalable, and profitable workflows – identify and analyze problems and implement solutions. Ensure consistent and iterative delivery of high-impact, high-quality work

·         Ensure that the business objectives and customer requirements are at the heart of all processes and projects

·         Take part in deep-dive troubleshooting exercises - drive technical post-mortem discussions to identify the root cause of complex issues and implement appropriate solutions

Designers & Developers

·         Manage a team that designs, develops, troubleshoots, and debugs software and is the go-to team for all aspects of maintenance starting with resolving software bugs, managing delivery of software and working on customer escalations

·         Work with product managers, designers & developers to translate internal and external customer and market requirements into a system, product, and technology roadmaps

Vendor Sourcing & Management

·         Manage relationships with various technology vendors and contract agreements to ensure technically and economically efficient products and services are provided

Application Management

·         Ensure new application upgrades or transformation are compliant with current applications, commercials involved in their upkeep and overlook the future need of applications and their upgrades from software development perspective

·         Ensure availability of in-house applications to business/ functional users as per requirement

·         Ensure that in-house application related incidents, events, problems, and service requests get closed in an efficient, consistent manner per the committed SLAs

Skills Required for the role

Strong leadership capabilities

Excellent client/customer service mindset

Excellent written, interpersonal, and verbal communication skills

Project Management and Delivery skills

IT Product development knowledge

Analytical and inquisitive, with excellent attention to detail

Strong stakeholders’ management skills

Ability to multi-task and stay organized in a dynamic work environment