Customer Service Executive - Fresher

About the job:Ubuy offers excellent opportunities for learning, growth, and career advancement in a dynamic customer support environment powered by AI-integrated CRM tools. You'll gain exposure to innovative processes, global customer interactions, and continuous skill enhancement in communication and problem-solving.

As part of our evolving Customer Support team, you will work with modern, automated systems, helping deliver seamless customer experiences while building a strong professional foundation. We also provide structured appraisal cycles with complete transparency, based on performance to support your career progression.

Key Responsibilities:

1. Respond to customer inquiries across multiple channels, including emails, chats, calls, and social media platforms.

2. Handle customer concerns, complaints, and escalations, ensuring timely and effective resolution.

3. Maintain strong process and product knowledge to provide accurate information and support.

4. Ensure high levels of customer satisfaction by delivering a positive and professional experience.

5. Proactively follow up with customers to ensure complete issue resolution.

6. Manage workload efficiently, especially during peak hours, while maintaining service quality.

7. Meet defined performance metrics such as response time, resolution time, and CSAT scores.

8. Collaborate with internal teams and share customer feedback for continuous improvement.

9. Coordinate with third-party vendors/partners when required.

10. Follow standard operating procedures (SOPs) and company communication guidelines.

11. Adhere to compliance, data protection, and company policies at all times.

12. Identify customer pain points and suggest process improvements.

13. Maintain a positive, empathetic, and professional attitude toward customers at all times.

14. Communicate and coordinate effectively with colleagues and cross-functional teams.

15. Take initiative to go the extra mile to engage and support customers.

Additional Perks: Enjoy a vibrant work culture with celebrations for major festivals and an exciting Annual Day event for all employees.Who can apply:Only those candidates can apply who:are from Jaipur onlySalary:₹ 2,00,000 - 3,60,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Skills required:MS-Office, Typing, English Proficiency (Spoken), English Proficiency (Written) and Customer SupportOther Requirements:1. Strong communication skills and active listening ability.2. Excellent written and verbal communication skills.3. Proficient typing skills.4. Customer-oriented mindset with empathy and patience.5. Strong problem-solving and analytical abilities.6. Good presentation and interpersonal skills.7. Ability to adapt to a fast-paced environment.8. Knowledge of CRM systems and customer support tools.9. Comfortable working with MS Office tools.10. Graduate in any discipline.11. Preferred: Candidates with experience in international customer support processes.About Company:We are a product-based international e-commerce company with our own e-commerce portal, Ubuy.com, offering our services all over the world, providing services in software development and design as well. Ubuy is an online e-commerce portal that helps you get what you need.

Ubuy offers excellent opportunities for learning, growth, and career advancement in a dynamic customer support environment powered by AI-integrated CRM tools. You'll gain exposure to innovative processes, global customer interactions, and continuous skill enhancement in communication and problem-solving.

Responsibilities

Ubuy offers excellent opportunities for learning, growth, and career advancement in a dynamic customer support environment powered by AI-integrated CRM tools. You'll gain exposure to innovative processes, global customer interactions, and continuous skill enhancement in communication and problem-solving.

As part of our evolving Customer Support team, you will work with modern, automated systems, helping deliver seamless customer experiences while building a strong professional foundation. We also provide structured appraisal cycles with complete transparency, based on performance to support your career progression.

Key Responsibilities:

1. Respond to customer inquiries across multiple channels, including emails, chats, calls, and social media platforms.

2. Handle customer concerns, complaints, and escalations, ensuring timely and effective resolution.

3. Maintain strong process and product knowledge to provide accurate information and support.

4. Ensure high levels of customer satisfaction by delivering a positive and professional experience.

5. Proactively follow up with customers to ensure complete issue resolution.

6. Manage workload efficiently, especially during peak hours, while maintaining service quality.

7. Meet defined performance metrics such as response time, resolution time, and CSAT scores.

8. Collaborate with internal teams and share customer feedback for continuous improvement.

9. Coordinate with third-party vendors/partners when required.

10. Follow standard operating procedures (SOPs) and company communication guidelines.

11. Adhere to compliance, data protection, and company policies at all times.

12. Identify customer pain points and suggest process improvements.

13. Maintain a positive, empathetic, and professional attitude toward customers at all times.

14. Communicate and coordinate effectively with colleagues and cross-functional teams.

15. Take initiative to go the extra mile to engage and support customers.

Additional Perks: Enjoy a vibrant work culture with celebrations for major festivals and an exciting Annual Day event for all employees.