Customer Service Specialist

About the job:As a Customer Service Specialist at Museum of Calm Rose Partners LLP, you will play a crucial role in providing exceptional customer support to our clients. Your proficiency in MS-Excel, MS-Office, and Shopify will be essential in managing customer inquiries and resolving issues in a timely manner. Your strong written and spoken English skills, as well as proficiency in spoken Hindi, will be key in effectively communicating with our diverse customer base.

1. Respond to customer inquiries via phone, email, and live chat

2. Assist customers with order processing and tracking

3. Resolve customer complaints and escalate issues as needed

4. Maintain accurate customer records in our system

5. Provide product recommendations and information to customers

6. Collaborate with other teams to ensure customer satisfaction

7. Contribute to improving customer service processes and procedures

If you are passionate about delivering excellent customer service and have the skills to excel in this role, we invite you to join our dynamic team at Museum of Calm, brand of Rose Partners LLP. Apply now and be a part of a company that values customer satisfaction above all else.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceare from Thane onlySalary:₹ 3,00,000 - 3,50,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:Informal dress codeSkills required:MS-Office, MS-Excel, English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken) and ShopifyOther Requirements:1. Knows Shopify2. Can speak to the customers in English on phone and take feedbackAbout Company:We are a B2C clothing brand company and currently have a Brand, Museum of Calm. We manufacture knitted garments in the comfort wear category with the idea of promoting universal human emotions.

Responsibilities

As a Customer Service Specialist at Museum of Calm Rose Partners LLP, you will play a crucial role in providing exceptional customer support to our clients. Your proficiency in MS-Excel, MS-Office, and Shopify will be essential in managing customer inquiries and resolving issues in a timely manner. Your strong written and spoken English skills, as well as proficiency in spoken Hindi, will be key in effectively communicating with our diverse customer base.

1. Respond to customer inquiries via phone, email, and live chat

2. Assist customers with order processing and tracking

3. Resolve customer complaints and escalate issues as needed

4. Maintain accurate customer records in our system

5. Provide product recommendations and information to customers

6. Collaborate with other teams to ensure customer satisfaction

7. Contribute to improving customer service processes and procedures

If you are passionate about delivering excellent customer service and have the skills to excel in this role, we invite you to join our dynamic team at Museum of Calm, brand of Rose Partners LLP. Apply now and be a part of a company that values customer satisfaction above all else.