Manager Operations

Join a leading MCommerce company, set your career on a flight towards success and growth.

Our client is one of the oldest fintech companies that is taking banking and financial services to all the customers through their online platform. Having served over 50 million customers in the last 15 years, it is enabling over 7mn banking transactions each month, with a network of nearly 2 lac merchants. Using its vast network of merchant outlets, the platform is reaching the lower and mid-income groups who deal in cash, for them to be able to remit money across the country digitally. It now plans to take its unique digital financial solutions to developing markets across the globe. As pioneers of mobile-based payment services in India, they empower Retailers, Individuals and Businesses to have an online presence and earn or save a little extra through the transactions.

As a Manager Operations, you will be responsible for formulating and designing the processes, preparing SOPs, improving performance while complying with all compliance parameters. You will understand the gaps in the existing operating models, collaborate with tech and product teams to define and streamline processes via automation.

What you will do:

Acting as a SPOC for all issues related to partners banks/payment gateways empaneled and following up with them for day-to-day operational concerns

Relationship management with existing as well as newly onboarded partners

Designing of processes and preparing SOPs for the same

Accountable for identifying process gaps, mitigate and fix the same via process automation

Defining KPIs for the process and tracking/reporting mechanism for the same

Defining the quality/evaluation process for delivery of the KPIs

Mentoring your team members, finding ways to increase the quality, efficacy of processes and implementing best practices across all levels

Reconciling monthly data and reporting it to respective stakeholders

Data analysis for understanding the trend and defining process changes/improvements

Recruiting, training and supervising executives driving the process

Driving the organization’s processes by remaining legally compliant

Ensuring all operations are carried on in an appropriate, cost-effective manner

Candidate Profile:

Desired Candidate Profile

What you must have:

B.E./B.Tech and MBA from premier college

Relevant work experience of 4-6 years

Experience of working with fintech companies or any BFSI

Excellent verbal and written communication skills

Knowledge of industry, technology, product trends, latest technologies in the field would be preferred

Outstanding organizational skills

Expertise in MS Excel, Word and PowerPoint

Skills required:

Bias for action: Run pilots and then evaluate/course-correct to scale or reject

Highly analytical: Trust data to take decisions; have the ability to slice and dice data

Extreme ownership: Take responsibility for all the good and bad campaigns with a focus on improvement

Radical candor: Ability to speak your mind respectfully with fearless conviction

Self-driven: Demonstrate a positive, can-do attitude

Excellent problem-solving skills with deep attention to detail