Non Voice Customer Service Executive

Job Description Customer Service Representative (Chat Process)Company: Teleperformance

Position: Customer Service Representative - Chat Process

Location: Malad, Mumbai

Job Type: Full-Time

Salary: Up to 28,000 In-Hand/Month

Working Days: 5 Days Working

Week Off: 2 Rotational Week Offs

Shift: 24/7 Rotational Shifts

UAN Check: Mandatory

About the RoleTeleperformance is hiring Customer Service Representatives for its Chat Process at Malad, Mumbai. The role involves assisting customers through chat and providing fast, accurate, and professional support.

Key ResponsibilitiesHandle customer queries and concerns through chat.Provide product/service information and troubleshoot issues.Maintain required CSAT and KPI targets.Accurately update CRM systems and customer interactions.Follow process guidelines and data-privacy standards.Work effectively in a fast-paced environment.Eligibility & RequirementsQualification: Graduate MandatoryExperience: Customer Service/BPO experience MandatoryBanking/Financial Process experience: Added advantageExcellent written English communication and typing speed.Strong problem-solving and multitasking skills.Comfortable working in 24/7 rotational shifts.UAN Check: Mandatory.Documents RequiredOffer LetterRelieving LetterBank StatementsSalary SlipsWhy Join Teleperformance Competitive in-hand salaryGrowth opportunitiesLearning & developmentDynamic work environment5 Days Working with rotational week offsHR Kulsum-hidden_mobile .