Remote Inbound Chat Specialist Customer Success & Lead Generation Earn

```htmlAbout careerforgecareerforge is a forwardthinking technology partner that empowers automotive dealers and retail brands with cuttingedge digital engagement solutions. With a global footprint and a passion for customer experience, careerforge delivers intuitive chat, messaging, and AIpowered tools that help businesses convert online conversations into realworld sales. Our culture is built on innovation, collaboration, and a relentless focus on delivering value to our clients and our people. Whether youre a seasoned professional or just starting your career, careerforge offers a dynamic environment where your ideas can shape the future of customer engagement.

Why This Role Is a GameChanger

As a Remote Inbound Chat Specialist, youll be the first point of contact for potential customers visiting our clients websites. Your conversations will directly influence lead quality, appointment bookings, and ultimately, revenue growth for automotive dealers across the country. This is not just a chat job its a strategic role that blends customer service, data capture, and sales enablement. If you thrive in a fastpaced, techsavvy environment and enjoy turning casual inquiries into meaningful opportunities, this position is designed for you.

Key Responsibilities

Engage & Convert:Respond to live chat inquiries with professionalism and enthusiasm, guiding prospects through the buying journey and converting conversations into qualified leads.

Product & Service Expertise:Maintain uptodate knowledge of the automotive products, financing options, and service offerings that our dealer partners provide.

Appointment Scheduling:Seamlessly capture appointment details and schedule test drives or service visits, ensuring a smooth handoff to the dealers sales team.

Lead Capture & Data Integrity:Accurately record customer contact information, preferences, and intent in our CRM system to support followup and reporting.

Interaction Summaries:Generate concise summaries of each chat session, highlighting key customer needs and potential upsell opportunities for the dealers review.

Knowledge Base Development:Contribute to and update the internal knowledge base, ensuring that information remains current and useful for both teammates and clients.

Continuous Improvement:Participate in regular training sessions, share insights, and help refine chat scripts and workflows to improve conversion rates.

Essential Qualifications

High school diploma or equivalent; associates or bachelors degree preferred.Prior experience in retail customer service, automotive sales, or a related field is a plus but not mandatory.Strong computer literacy comfortable navigating web browsers, CRM tools, and basic office software.Excellent written communication skills in English; additional languages are a bonus.Demonstrated ability to multitask, manage time effectively, and stay organized under pressure.Positive, customercentric attitude with a genuine desire to help people find the right vehicle or service.Adaptability to change and a willingness to learn new technologies and processes quickly.Preferred Skills & Experience

Experience with live chat platforms (e.g., Zendesk, Intercom, Freshchat) or similar customer engagement tools.Basic understanding of automotive terminology, financing, or dealership operations.Familiarity with CRM systems such as Salesforce, HubSpot, or Microsoft Dynamics.Gaming or esports background that demonstrates strong multitasking and quick decisionmaking.Previous exposure to lead generation or sales support roles.What Youll Bring to the Team

Strong interpersonal skills you can build rapport with strangers in a matter of seconds.Attention to detail every piece of customer data matters for accurate lead scoring.Problemsolving mindset youll often need to find creative solutions to meet a prospects needs.Resilience highvolume chat environments can be demanding, but you stay calm and focused.Team player you collaborate with sales, marketing, and technical teams to drive results.Career Growth & Learning Opportunities

careerforge is committed to nurturing talent. As a Chat Specialist, youll have the chance to:

Progress into senior chat support or team lead roles, managing a group of specialists.Transition into sales or account management positions within our automotive partner network.Participate i .