Client Relationship Manager

Job highlights

• PF, ESI (ESIC)Job DescriptionThe C.R.M owns everything after the order: indents, placements, tracking updates, PODs, bills and collections for a set ofaccounts. The client gets one conversation, not three follow-ups. You are introduced to the client the day the deal closesand you keep that client for life.WHAT YOU'LL DOTake over each new account from sales after the first loads
• be the client's single conversation from indent to POD.Confirm daily indents, placements and transit statusproactively — before the client asks.Run the Order-to-Delivery and Delivery-to-Collection F.M.Sfor your accounts.Send the monthly OTD report to every corridor client, good orbad.Log every client issue with a service ticket
• own it to Fixed /Alternative accepted / Regret.Spot new lanes, plants and volumes at your accounts andhand them to the sales desk.3–6 years in client servicing, key-account operations ortransport/CFS customer desk.Calm on the phone with plant logistics heads and accountsteams
• fluent Hin

The C.R.M owns everything after the order: indents, placements, tracking updates, PODs, bills and collections for a set of accounts. The client gets one conversation, not three follow-ups. You are introduced to the client the day the deal closes and you keep that client for life. WHAT YOU'LL DO Take over each new account from sales after the first loads; be the client's single conversation from indent to POD. Confirm daily indents, placements and transit status proactively — before the client asks. Run the Order-to-Delivery and Delivery-to-Collection F.M.S for your accounts. Send the monthly OTD report to every corridor client, good or bad. Log every client issue with a service ticket; own it to Fixed / Alternative accepted / Regret. Spot new lanes, plants and volumes at your accounts and hand them to the sales desk. 3–6 years in client servicing, key-account operations or transport/CFS customer desk. Calm on the phone with plant logistics heads and accounts teams; fluent Hindi and English. Disciplined record-keeper on Google Sheets, WhatsApp and email. Service mindset: you would rather anticipate the call than answer it.