Walk-in || Customer Service Executive - Social Media / Email Escalation Desk

Role & responsibilities :

Handling customer queries / complaints primarily on Social Media /Emails Escalation, websites followed by email/Calls, for Banking

Adhere to agent-level Service Level Agreement (SLAs) specific by the process

Ensure adherence to time schedules (Turn Around Time)

Complete the logs specified by the process (End-of-day target)

Adherence to Information Security norms & quality process norms.

To be aware of and comply with any updates about the process

Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Provide inputs to improve work procedures that can enhance overall team performance

Preferred candidate profile :

Graduate

Should be internet-savvy and active on social media / Email.

Should be able to use social media / Email tones.

At least 1-2 years experience with 6 months which should to be in customer service role - Understanding of call center industry an advantage

Excellent communication skills Verbal & Written

Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays

Flexible to get scattered 8 Week Offs in a month with 9hours shift

Good listening skills and strong communication abilities.

Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Role: Voice / Blended - Other,

Industry Type: Banking,

Department: Customer Success, Service & Operations,

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Responsibilities

Handling customer queries / complaints primarily on Social Media /Emails Escalation, websites followed by email/Calls, for Banking

Adhere to agent-level Service Level Agreement (SLAs) specific by the process

Ensure adherence to time schedules (Turn Around Time)

Complete the logs specified by the process (End-of-day target)

Adherence to Information Security norms & quality process norms.

To be aware of and comply with any updates about the process

Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Provide inputs to improve work procedures that can enhance overall team performance

Preferred candidate profile :

Graduate

Should be internet-savvy and active on social media / Email.

Should be able to use social media / Email tones.

At least 1-2 years experience with 6 months which should to be in customer service role - Understanding of call center industry an advantage

Excellent communication skills Verbal & Written

Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays

Flexible to get scattered 8 Week Offs in a month with 9hours shift

Good listening skills and strong communication abilities.

Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Role: Voice / Blended - Other,

Industry Type: Banking,

Department: Customer Success, Service & Operations,

Employment Type: Full Time, Permanent

Role Category: Voice / Blended