Customer Relations Executive

Job highlights

• PF, Travel Allowance (TA)Job DescriptionDesignation: Customer Relationship Executive (CRE)Role Summary:Responsible for acquiring, retaining, and servicing Smart Fleet customers while driving activation, usage, and loyalty.Minimum Qualification- GraduateLocation- Bhiwandi- MumbaiKey Responsibilities:· Acquire new customers and ensure enrolment, activation, and first transaction.· Engage with existing customers to retain and grow business.· Visit prospective customers across assigned locations.· Conduct customer engagement programs at highways, dabhas, transport hubs, toll plazas, etc.· Support card issuance, replacements, reward redemption, and ensure zero dormancy.· Train dealers and customers on loyalty programs and web/app usage.· Promote Lubricants to Smart Fleet customers.· Update daily activities and attendance on Sales Buddy app.· Resolve customer complaints within timelines.Requirements:· Prior sales

Designation: Customer Relationship Executive (CRE) Role Summary: Responsible for acquiring, retaining, and servicing Smart Fleet customers while driving activation, usage, and loyalty. Minimum Qualification- Graduate Location- Bhiwandi- Mumbai Key Responsibilities: ·         Acquire new customers and ensure enrolment, activation, and first transaction. ·         Engage with existing customers to retain and grow business. ·         Visit prospective customers across assigned locations. ·         Conduct customer engagement programs at highways, dabhas, transport hubs, toll plazas, etc. ·         Support card issuance, replacements, reward redemption, and ensure zero dormancy. ·         Train dealers and customers on loyalty programs and web/app usage. ·         Promote Lubricants to Smart Fleet customers. ·         Update daily activities and attendance on Sales Buddy app. ·         Resolve customer complaints within timelines. Requirements: ·         Prior sales experience in petroleum/lubricants preferred. ·         Mandatory 2-wheeler and laptop. ·         Willing to travel. ·         Patient, passionate about sales, and customer-focused. ·         Basic knowledge of MS Excel and Email. ·         Ability to update reports and communicate professionally