Training Specialist

About the job:Job Summary:Grewal Eye Institute is looking for a Trainer with a strong hospitality background to drive service excellence and enhance patient experience across the organization. The role involves designing and delivering training programs focused on communication, grooming, and customer service standards for both front-line and support staff.Key Responsibilities:Design and deliver training programs on patient experience, customer service, and professional conductConduct induction and ongoing training sessions for employees across departmentsPromote a hospitality-driven approach to patient interaction and service deliveryAssess training needs in collaboration with department headsEvaluate the effectiveness of training programs through feedback and performance trackingConduct role plays, workshops, and interactive sessions to ensure practical learningStandardize grooming, communication, and service protocols across teamsMaintain training records, reports, and documentationKey Requirements:Bachelors degree in Hospitality Management or a related field48 years of experience in training, preferably in hospitality, healthcare, or service-oriented industriesExcellent communication and presentation skillsStrong interpersonal and stakeholder management abilitiesAbility to engage and train employees across different levelsProficiency in MS OfficePreferred:Experience in a healthcare or patient-facing environmentExposure to service quality audits or process improvement initiativesWho can apply:Only those candidates can apply who:have minimum 4 years of experienceSalary:₹ 4,00,000 - 6,00,000 /yearExperience:4 year(s)Deadline:[hidden]:59:59

Responsibilities

Job Summary:Grewal Eye Institute is looking for a Trainer with a strong hospitality background to drive service excellence and enhance patient experience across the organization. The role involves designing and delivering training programs focused on communication, grooming, and customer service standards for both front-line and support staff.Key Responsibilities:Design and deliver training programs on patient experience, customer service, and professional conductConduct induction and ongoing training sessions for employees across departmentsPromote a hospitality-driven approach to patient interaction and service deliveryAssess training needs in collaboration with department headsEvaluate the effectiveness of training programs through feedback and performance trackingConduct role plays, workshops, and interactive sessions to ensure practical learningStandardize grooming, communication, and service protocols across teamsMaintain training records, reports, and documentationKey Requirements:Bachelors degree in Hospitality Management or a related field48 years of experience in training, preferably in hospitality, healthcare, or service-oriented industriesExcellent communication and presentation skillsStrong interpersonal and stakeholder management abilitiesAbility to engage and train employees across different levelsProficiency in MS OfficePreferred:Experience in a healthcare or patient-facing environmentExposure to service quality audits or process improvement initiatives