Telesales Executive (Remote)

Meeting assigned sales targets

Management and resolve customer complaints

Sell insurance/credit cards or loan and handle calls.

Identify and escalate issues to supervisors

Provide product and service information to customers

Research required information using available resources

Research, identify, and resolve customer complaints using applicable software

Route calls to appropriate resources

Document all call information according to standard operating procedures

Recognize, document, and alert the management team of trends in customer calls

Follow up customer calls where necessary

Upsell products and services

Updates job knowledge by studying new product descriptions; participating in educational opportunities.

Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Complete call logs and reports and other duties as assigned

Accomplishes sales and organization mission by completing related results as needed.