Client Servicing

Responsible for managing a portfolio of ClientsManage client relationship to ensure client delightEducate the client on the workflow and processes and manage client expectationsInteract and lead production team to ensure effective execution of project deliverablesAllocate proper briefs to team members, lead & guide the team for effective planning & execution.To monitor and ensure team performance by developing and propagating client service focused KPIs / Success Metrics across the team and ensure that it is consistently achievedTo be responsible for client retention and growth by adhering to the quality and timelines of annual maintenance contractsTo support management in developing, benchmarking and deploying client service strategies focused towards client retention and delightTo handle everyday coordination with clients, and service them timely with the help of delivery teamResearching on the brand to get information on brand essence, competition, past consumer connects programs etc.To ensure immediate response to client issues as per severity and priorityWork on building proposals, service agreements for new client acquisition