Customer Service/Customer Support - Internship (WFH)

About the internship:Company: AAANS Services Private Limited

Products: F-AI & M-AI

Location: Bengaluru/Remote

Internship Duration: 3 Months

Working Days: Monday to Saturday

Working Hours: 9:00 AM - 6:00 PM

Stipend: Starting from 5,000/month

PPO: Opportunity for a Pre-Placement Offer based on performance

About F-AI & M-AI:

We are building AI-first SaaS products for modern businesses.

F-AI is an AI-powered finance and accounting platform designed to help businesses and accounting professionals manage financial operations, reconciliation, GST, reporting, inventory, procurement, and financial insights from one platform.

M-AI is an AI Revenue OS that helps businesses manage leads, CRM, outreach, customer communication, bookings, and sales automation across channels such as WhatsApp, Email, LinkedIn, and Instagram.

About the Role:

We are looking for a Sales & Customer Success Intern who will work directly with our sales and product teams.

Your primary responsibility will be to follow up with leads, understand their requirements, schedule product demos, assist customers after the demo, resolve basic queries, and coordinate with the technology/product team whenever technical assistance is required.

You will act as an important bridge between customers and our internal sales, support, and technology teams.

This is a hands-on role for someone who wants to learn B2B SaaS sales, customer success, CRM, lead management, and technology products.

Selected intern's day-to-day responsibilities include:

1. Follow up with leads generated through various channels.

2. Contact prospective customers through calls, WhatsApp, email, and other approved channels.

3. Understand customers' businesses, requirements, and pain points.

4. Maintain regular and professional follow-ups.

5. Update lead status and conversations in the CRM.

6. Identify interested prospects and move them towards product demonstrations.

7. Re-engage inactive or previously contacted leads.

8. Maintain accurate records of all customer interactions.

9. Contact qualified leads and schedule product demos.

10. Coordinate suitable demo dates and times with prospects.

11. Send demo confirmations and reminders.

12. Ensure prospects attend scheduled demonstrations.

13. Follow up after demos to understand customer interest, objections, and next steps.

14. Coordinate with the sales/product team when a detailed product demonstration is required.

15. Act as the first point of contact for customer queries.

16. Help customers understand basic product features and workflows.

17. Assist customers with basic onboarding and product navigation.

18. Understand customer problems and provide appropriate first-level assistance.

19. Follow up on unresolved customer issues until closure.

20. Maintain proper records of customer complaints, requests, and feedback.

21. Act as a bridge between customers and the technology/product team.

22. Clearly communicate technical issues reported by customers.

23. Collect relevant screenshots, videos, error messages, and other information when required.

24. Create and track support tickets and issues.

25. Follow up with the technology team on pending issues.

26. Communicate updates back to customers.

27. Ensure customer issues do not remain unattended.

28. Collect feedback from prospects and customers.

29. Identify common questions, objections, and product issues.

30. Share recurring customer feedback with the sales and product teams.

31. Help identify opportunities for improving the customer experience.

32. Maintain a structured record of feature requests and customer requirements.

33. Maintain daily activity reports.

34. Track calls, follow-ups, demos scheduled, demos completed, and conversions.

35. Monitor pending follow-ups and ensure timely action.

36. Maintain CRM hygiene and accurate lead stages.

37. Participate in team meetings and daily/weekly performance reviews.Who can apply:Only those candidates can apply who:are available for the work from home job/internshipcan start the work from home job/internship between 27th Sep'26 and 1st Nov'26are available for duration of 3 monthshave relevant skills and interests* Women wanting to start/restart their career can also apply.* Freshers looking for jobs may also applyStipend:INR₹ 10,000 - 15,000 /monthDeadline:[hidden]:59:59Other perks:Certificate, Letter of recommendation, Job offerSkills required:Client Interaction, Client Relationship, English Proficiency (Spoken) and Customer SupportOther Requirements:We are particularly looking for someone who is:1. Good at communication2. Persistent with follow-ups3. Customer-focused4. Organised5. Quick to learn6. Responsible7. Comfortable with technologyYou do not need to be a technical developer for this role.However, you should be able to understand a customer's problem, explain it clearly, and coordinate with the appropriate internal team.About Company:Financial Artificial Intelligence domain, including accounting, payroll, financial reporting, and financial analysis.Additional information:

Stipend Structure:

Fixed pay: ₹ 5,000 /month

Incentive pay: ₹ 5,000 - 10,000 /month

Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of ₹ 300000 to 500000/yearPerformance Expectations

The intern will be expected to progressively take ownership of:

Lead → Follow-up → Qualification → Demo Scheduling → Demo Follow-up → Customer Support → Issue Coordination → Closure

Performance will be evaluated on factors such as:

1. Quality and consistency of lead follow-ups

2. Number and quality of demos scheduled

3. Demo attendance rate

4. Lead conversion support

5. Customer response time

6. Issue follow-up and closure

7. CRM and data accuracy

8. Customer communication quality

9. Ownership and discipline

10. Overall contribution to sales and customer success

Internship Details

1. Duration: 3 Months

2. Working Days: Monday to Saturday

3. Working Hours: 9:00 AM – 6:00 PM

4. Stipend: Starting from ₹5,000 per month

5. PPO Opportunity: Yes – high-performing interns may receive a Pre-Placement Offer after successful completion of the internship.

What You Will Learn:

During the internship, you will get practical exposure to:

1. B2B SaaS sales

2. Inside sales

3. Lead qualification

4. Customer relationship management

5. Customer success

6. Product demonstrations

7. SaaS onboarding

8. CRM management

9. WhatsApp and Email communication

10. AI products and automation

11. Handling customer objections

12. Technical issue coordination

13. Product feedback and business requirements

14. Working with sales, product, and technology teams

Responsibilities

Company: AAANS Services Private Limited

Products: F-AI & M-AI

Location: Bengaluru/Remote

Internship Duration: 3 Months

Working Days: Monday to Saturday

Working Hours: 9:00 AM - 6:00 PM

Stipend: Starting from 5,000/month

PPO: Opportunity for a Pre-Placement Offer based on performance

About F-AI & M-AI:

We are building AI-first SaaS products for modern businesses.

F-AI is an AI-powered finance and accounting platform designed to help businesses and accounting professionals manage financial operations, reconciliation, GST, reporting, inventory, procurement, and financial insights from one platform.

M-AI is an AI Revenue OS that helps businesses manage leads, CRM, outreach, customer communication, bookings, and sales automation across channels such as WhatsApp, Email, LinkedIn, and Instagram.

About the Role:

We are looking for a Sales & Customer Success Intern who will work directly with our sales and product teams.

Your primary responsibility will be to follow up with leads, understand their requirements, schedule product demos, assist customers after the demo, resolve basic queries, and coordinate with the technology/product team whenever technical assistance is required.

You will act as an important bridge between customers and our internal sales, support, and technology teams.

This is a hands-on role for someone who wants to learn B2B SaaS sales, customer success, CRM, lead management, and technology products.

Selected intern's day-to-day responsibilities include:

1. Follow up with leads generated through various channels.

2. Contact prospective customers through calls, WhatsApp, email, and other approved channels.

3. Understand customers' businesses, requirements, and pain points.

4. Maintain regular and professional follow-ups.

5. Update lead status and conversations in the CRM.

6. Identify interested prospects and move them towards product demonstrations.

7. Re-engage inactive or previously contacted leads.

8. Maintain accurate records of all customer interactions.

9. Contact qualified leads and schedule product demos.

10. Coordinate suitable demo dates and times with prospects.

11. Send demo confirmations and reminders.

12. Ensure prospects attend scheduled demonstrations.

13. Follow up after demos to understand customer interest, objections, and next steps.

14. Coordinate with the sales/product team when a detailed product demonstration is required.

15. Act as the first point of contact for customer queries.

16. Help customers understand basic product features and workflows.

17. Assist customers with basic onboarding and product navigation.

18. Understand customer problems and provide appropriate first-level assistance.

19. Follow up on unresolved customer issues until closure.

20. Maintain proper records of customer complaints, requests, and feedback.

21. Act as a bridge between customers and the technology/product team.

22. Clearly communicate technical issues reported by customers.

23. Collect relevant screenshots, videos, error messages, and other information when required.

24. Create and track support tickets and issues.

25. Follow up with the technology team on pending issues.

26. Communicate updates back to customers.

27. Ensure customer issues do not remain unattended.

28. Collect feedback from prospects and customers.

29. Identify common questions, objections, and product issues.

30. Share recurring customer feedback with the sales and product teams.

31. Help identify opportunities for improving the customer experience.

32. Maintain a structured record of feature requests and customer requirements.

33. Maintain daily activity reports.

34. Track calls, follow-ups, demos scheduled, demos completed, and conversions.

35. Monitor pending follow-ups and ensure timely action.

36. Maintain CRM hygiene and accurate lead stages.

37. Participate in team meetings and daily/weekly performance reviews.