Customer Support Executive

About the job:Key responsibilities:

1. Handle inbound and outbound customer interactions via calls, emails, or chat.

2. Address customer queries related to banking products, services, accounts, and transactions.

3. Resolve customer complaints and grievances in a timely and professional manner.

4. Educate customers about company policies, procedures, and service offerings.

5. Escalate complex issues to relevant departments and ensure proper follow-up.

6. Maintain accurate records of customer interactions and transactions.

7. Ensure high levels of customer satisfaction and service quality.

8. Adhere to company guidelines, compliance standards, and service protocols.

9. Support customer onboarding and basic account-related assistance.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 3,00,000 - 4,00,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Skills required:Client Relationship and Customer SupportAbout Company:JCC Holding Pvt Ltd is the NBFC company. We are providing different loas to the customer. We are into Finance company based in Kharghar, Mumbai.

Responsibilities

Key responsibilities:

1. Handle inbound and outbound customer interactions via calls, emails, or chat.

2. Address customer queries related to banking products, services, accounts, and transactions.

3. Resolve customer complaints and grievances in a timely and professional manner.

4. Educate customers about company policies, procedures, and service offerings.

5. Escalate complex issues to relevant departments and ensure proper follow-up.

6. Maintain accurate records of customer interactions and transactions.

7. Ensure high levels of customer satisfaction and service quality.

8. Adhere to company guidelines, compliance standards, and service protocols.

9. Support customer onboarding and basic account-related assistance.