Technical Support Specialist - Inbound calling

Hi All,

Please find the below job description,

Movate

(formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

Interview Date:

Wednesday Saturday (9th 12th September)

Interview Time:

Between

11:00 AM and 6:00 PM

Venue: Movate Technologies (Movate Talent Hub)

Ground Floor, AMBIT IT Park Ambattur Industrial Estate Chennai, Tamil Nadu, India

Contact Person: Pushpa

Contact Number & Email:

View phone number on easyhiring.pro & View email address on easyhiring.pro

Responsibilities Include:

Respond promptly, courteously, and knowledgeably to technical support inquiries

Provide top-tier support to all customers with a goal of first call resolution

Educate customers on system installation/use, and assist in troubleshooting

Utilize prior customer support experience to enable customer success and happiness

Use problem-solving skills to solve customer issues and address concerns

Outbound calls to current customers to address issues, when needed Skillset

High school diploma or general education degree (GED);

6 Months to 1 year experience in Technical Support or Customer Support Environment

Proven success in a phone-based customer service or call center position

Ability to understand and determine root causes to customer issues

Comfortable with technology and ability to provide technical assistance for consumer electronics

Strong work ethic and the drive to contribute to company goals

Clear and effective phone communication skills to ensure all customer issues are resolved

Ability to work independently and in a team setting

Ability to prioritize in a fast-paced environment and excellent time management skills

Positive, can-do attitude and eager for continuous improvement

Strong commitment to customer happiness and satisfaction

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