Customer Service/Customer Support - Internship (WFH)

About the internship:Are you passionate about providing exceptional customer service and eager to gain hands-on experience in a fast-paced environment? Laati Jewells is seeking a Customer Service/Customer Support intern who is proficient in MS-Excel and possesses excellent communication skills.

Key Responsibilities:

1.Handle customer calls and WhatsApp inquiries professionally.

2.Confirm COD orders and verify customer addresses.

3.Follow up on abandoned carts and convert them into orders.

4.Handle delivery-related queries, complaints, and return requests.

5.Coordinate with Shiprocket and courier partners for NDR, RTO, and delivery issues.

6.Maintain daily customer follow-up and order tracking reports in Google Sheets.

7.Explain LAATI products, pricing, offers, and benefits to customers.

8.Maintain a polite and professional relationship with customers.

If you are a proactive individual with a passion for customer service and a desire to learn and grow in a dynamic environment, we want to hear from you! Join Laati Jewells and gain valuable experience in the world of customer support. Apply now!Who can apply:Only those candidates can apply who:are available for the work from home job/internshipcan start the work from home job/internship between 12th Oct'26 and 16th Nov'26are available for duration of 6 monthshave relevant skills and interestsStipend:INR₹ 7,000 /monthDeadline:[hidden]:59:59Other perks:Certificate, Flexible work hoursSkills required:MS-Excel and Effective CommunicationAbout Company:Laati is a fast-growing silver collectible brand selling 999 pure silver Chalisa, Amritvani & frames. We're based in Gurgaon and looking for a passionate customer-facing assistant to join our growth journey.Additional information:

Stipend Structure:

Fixed pay: ₹ 5,000 /month

Incentive pay: ₹ 2,000 /month

Responsibilities

Are you passionate about providing exceptional customer service and eager to gain hands-on experience in a fast-paced environment? Laati Jewells is seeking a Customer Service/Customer Support intern who is proficient in MS-Excel and possesses excellent communication skills.

Key Responsibilities:

1.Handle customer calls and WhatsApp inquiries professionally.

2.Confirm COD orders and verify customer addresses.

3.Follow up on abandoned carts and convert them into orders.

4.Handle delivery-related queries, complaints, and return requests.

5.Coordinate with Shiprocket and courier partners for NDR, RTO, and delivery issues.

6.Maintain daily customer follow-up and order tracking reports in Google Sheets.

7.Explain LAATI products, pricing, offers, and benefits to customers.

8.Maintain a polite and professional relationship with customers.

If you are a proactive individual with a passion for customer service and a desire to learn and grow in a dynamic environment, we want to hear from you! Join Laati Jewells and gain valuable experience in the world of customer support. Apply now!