Customer Service Executive (WFH)

About the job:Key responsibilities:

1. Handle incoming enquiries for music classes, conduct demos with teachers and get bookings.

2. Once students have booked their online classes, the CSE will assist them in onboarding on the platform and getting started with their classes.

3. Engage with students and teachers on an ongoing basis to ensure that classes are conducted smoothly.

4. Handle any scheduling issues.

5. Maintain communication with students throughout and encourage renewals.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 2,00,000 - 2,60,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Skills required:MS-Office, MS-Excel, English Proficiency (Spoken), English Proficiency (Written), Telugu Proficiency (Spoken) and Tamil Proficiency (Spoken)Other Requirements:1. Strong proficiency in spoken and written English, Telugu, and Tamil.2. Comfortable working in rotational shifts, including night shifts, to accommodate US-based customers.3. Excellent communication and interpersonal skills for customer engagement across multiple channels.4. Ability to understand customer needs, collaborate with the management team, and successfully close bookings.5. Prior experience in online education, especially in music, is a valuable asset.About Company:We are a digital transformation company. We help businesses identify, evaluate, design, and implement digital solutions.

Responsibilities

Key responsibilities:

1. Handle incoming enquiries for music classes, conduct demos with teachers and get bookings.

2. Once students have booked their online classes, the CSE will assist them in onboarding on the platform and getting started with their classes.

3. Engage with students and teachers on an ongoing basis to ensure that classes are conducted smoothly.

4. Handle any scheduling issues.

5. Maintain communication with students throughout and encourage renewals.