Customer Service Executive - Freshers

We are looking for a Customer Service Executive to join our team in Navi Mumbai. This is an entry-level position suitable for recent graduates with 0 to 2 years of experience. You will play a vital role in assisting our customers and ensuring their needs are met effectively.Key Responsibilities:1. Customer Support: Respond to customer inquiries via phone, email, or chat. Provide accurate information about products and services and resolve any issues they may encounter.2. Problem Solving: Handle customer complaints efficiently and maintain a positive attitude while addressing their concerns. Strive to find the best solutions to enhance customer satisfaction.3. Order Processing: Assist in processing orders and managing customer accounts. Ensure that orders are confirmed and delivered on time, and update customers about their order status.4. Feedback Collection: Gather customer feedback and suggestions. This will help improve our services and products, contributing to overall customer satisfaction.5. Team Collaboration: Work closely with team members and other departments to create a seamless customer service experience. Communicate effectively to share customer insights.Required Skills and Expectations:Candidates should possess excellent communication skills in English and the local language. A polite and professional approach when dealing with customers is essential. Basic computer skills, including familiarity with software tools and email communication, are required. A positive attitude, willingness to learn, and ability to work in a team are highly valued. A graduate degree is necessary to apply for this position.Experience0 - 2 YearsNo. of Openings50EducationGraduateRoleCustomer Service ExecutiveIndustry TypeCall Centre / BPO / ITES / LPOGender[ Male / Female ]Job CountryIndiaType of JobFull Time (Night Shift)Work Location TypeWork from Office