Senior Customer Services Executive

Job highlights

• Joining Bonus, Annual Bonus, PF, Health Insurance, 5 working days, One-way cab, Two-way cabJob DescriptionJob descriptionHiring for reputed bank from US for customer service role .Role : Customer Service SpecialistDirect payrolls . 5 days working , 2 days offWork location - Mumbai .Salary up to 7.50 lakhs pa + night shift allowance of 4-7k* per monthAnnual bonus up to 50k*.Graduates/ Undergraduates with excellent communication skills a must .Bpo / non bpo experience of 1+ year a must , experience letter a must .Best opportunity for candidates currently working & willing to serve notice .Batch starting Mid January & February also.Skills RequiredCustomer Service SkillsStrong verbal & written communication skillsExcellent customer handling, active listening & empathyAbility to handle high-pressure or escalated calls professionallySkilled at first-contact resolution & problem solvingExpertise in de-escalation and building customer trustAbility to explain banking processes in simple, clear

Job description Hiring for reputed bank from US for customer service role . Role : Customer Service Specialist Direct payrolls . 5 days working , 2 days off Work location - Mumbai . Salary up to 7.50 lakhs pa + night shift allowance of 4-7k* per month Annual bonus up to 50k*. Graduates/ Undergraduates with excellent communication skills a must . Bpo / non bpo experience of 1+ year a must , experience letter a must . Best opportunity for candidates currently working & willing to serve notice . Batch starting Mid January & February also. Skills Required Customer Service Skills Strong verbal & written communication skills Excellent customer handling , active listening & empathy Ability to handle high-pressure or escalated calls professionally Skilled at first-contact resolution & problem solving Expertise in de-escalation and building customer trust Ability to explain banking processes in simple, clear language Understanding of customer service expectations in a global bank Commitment to accuracy, integrity, and confidentiality Ability to follow structured SOPs and audit guidelines Comfortable working in 24/7 rotational shifts (if applicable) Experience with US/UK customer support (if relevant). Interested candidates can email cv @ Ruchita-[hidden]  [hidden]