Junior Technical Support Associate - Fresher

About the job:Key Responsibilities:

1. Undergo structured product training to gain in-depth ERP knowledge

2. Provide technical support and resolve client queries (schools/admin/staff)

3. Conduct monthly feedback and review calls with assigned clients

4. Assist clients in smooth onboarding and product adoption

5. Prepare and share monthly performance and usage reports

6. Identify recurring issues and suggest product/process improvements

7. Coordinate with internal tech and product teams for escalations

8. Maintain proper documentation of tickets and resolutions

9. Ensure high client satisfaction and retentionWho can apply:Only those candidates can apply who:are Computer Science Engineering studentsSalary:₹ 2,40,000 - 3,00,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Other perks:Informal dress code, Health InsuranceSkills required:MS-Office, MS-Excel, Client Relationship Management (CRM), English Proficiency (Spoken), Hindi Proficiency (Spoken), Telugu Proficiency (Spoken), Sales, Marketing and Effective CommunicationAbout Company:Educase is a startup in the educational industry of India. It is a unique platform that provides services like school ERP software, school management system, preschool management software, and a personalized mobile application for schools. Apart from this, we also provide the best digital experiences to the education sector all over India. We have worked with great brands and take pride in pushing the limits of creativity and finding new & exciting ways to engage customers across all stages. Distance is not a barrier, and no project is too small or too big for us!

Responsibilities

Key Responsibilities:

1. Undergo structured product training to gain in-depth ERP knowledge

2. Provide technical support and resolve client queries (schools/admin/staff)

3. Conduct monthly feedback and review calls with assigned clients

4. Assist clients in smooth onboarding and product adoption

5. Prepare and share monthly performance and usage reports

6. Identify recurring issues and suggest product/process improvements

7. Coordinate with internal tech and product teams for escalations

8. Maintain proper documentation of tickets and resolutions

9. Ensure high client satisfaction and retention