Pharmacy Operations Specialist

Bask is building the infrastructure powering telehealth's future—starting with an expansive, accurate, and compliant retail, speciality, and compounding pharmacy (503a & 503b) network. We're looking for a Pharmacy Operations Specialist to help ensure medication accuracy, pharmacy partner success, and operational excellence at scale.

This role is ideal for a detail-obsessed, systems-driven operator who thrives at the intersection of pharmacy, compliance, and data quality—and is excited to work in a fast-paced, startup environment.

Support Clinical and Data Accuracy

Ensure pharmacy-facing data for 50,000+ compounded medications is complete and accurate—including name, strength, route, dosage, ingredients, refills, NDC/product ID

Identify and resolve mismatches between back-end's for pharmacy instructions

Maintain and improve Bask’s internal medication taxonomy to drive consistency and scalability

Assist in Building the Bask Pharmacy Network

Support the vetting and onboarding of new pharmacy partners based on criteria like price, turnaround time, state licensure, medication offerings, and compliance

Maintain partner records and ensure ongoing documentation is up-to-date

Serve as a day-to-day contact for pharmacy partners, routing questions and resolving minor operational issues

Ensure Regulatory Alignment

Help track and document compliance with NABP, DEA, and state-specific pharmacy regulations

Flag potential risks or regulatory gaps and collaborate with leadership on appropriate escalation paths

Contribute to documentation and SOPs for internal compliance workflows

Monitor Quality and Risk

Support the rollout of error and adverse event reporting tools

Log and track operational issues raised by providers, pharmacies, and telehealth clients

Participate in root cause analysis and remediation efforts for any reported incidents

Contribute to Team and Process Development

Execute defined workflows and processes with precision and consistency

Offer insights to improve SOPs, tooling, or partner communication workflows

Collaborate closely with cross-functional teams, including product, clinical, and compliance

What Success Looks Like

Pharmacy data is accurate, complete, and up-to-date across systems

Partners are properly onboarded, documented, and operating within expected performance thresholds

Issues and risks are identified and resolved quickly with clear documentation

Internal workflows are smooth, repeatable, and improving over time

Requirements

2–6 years of experience in pharmacy operations, healthcare data systems, or EHR/PBM environments

Exposure to compounding pharmacies or telehealth (preferred but not required)

Familiarity with pharmacy regulations (NABP, DEA, state-level rules)

A detail-first mindset and comfort working with structured data and standardized formats

Experience following or maintaining SOPs and reporting systems

Strong communication and collaboration skills in a startup or lean team setting

Bonus: PharmD or clinical credentials (not required)

Why Join Us?

You’ll be joining a mission-driven team at the inflection point of telehealth transformation. If you’re passionate about pharmacy, compliance, and designing systems that save lives and make healthcare better—this is the role for you.