Executive Client Experience (Relationship Manager Wealth Management)

Job Summary

We are looking for a customer-focused Relationship Manager with experience in Wealth Management / Personal Finance to manage client relationships, support investment and financial planning needs, and acquire and onboard new clients.

Key Responsibilities

Manage new client acquisition and ensure a seamless onboarding experience.Manage day-to-day client financial and non-financial transactions.Conduct periodic client touch-base calls and review meetings.Review clients' investments, insurance portfolio, and financial goals to support financial planning discussions.Identify opportunities for upselling and cross-selling based on clients' financial needs.Seek client referrals and reviews.Resolve client queries and grievances in a timely and professional manner.Coordinate with internal teams for timely execution of client requests and transactions.Maintain accurate client records and documentation.Ensure compliance with company policies and internal processes.

Key Performance Indicators (KPIs)

Number of New Clients AcquiredClient Conversion RatioLong-Term Sales ValueTimely and Accurate Execution of Client TransactionsQuality of Client Analysis and Review MeetingsClient Satisfaction and Retention Rate

Qualifications

CFP (Certified Financial Planner) / CWM (Chartered Wealth Manager) preferred.Fundamental understanding of Mutual Funds, Equity, Debt Products, Insurance, and Personal Financial Planning.Advanced working knowledge of Microsoft Excel.Basic knowledge of Microsoft PowerPoint.Good written and spoken English.Comfortable working with technology and digital platforms.

Desired Candidate Profile

Willingness to build a long-term career in Personal Finance.Demonstrates trust, integrity, knowledge, excellence, and customer focus.Strong interpersonal and communication skills.Attention to detail with a willingness to learn.Positive, confident, and collaborative team player.Minimum 35 years of relevant work experience. Candidates residing in the Western Suburbs of Mumbai will be preferred. .