Customer Service/Customer Support - Internship

About the internship:Selected intern's day-to-day responsibilities include:

1. Monitor customer reviews and ratings across marketplaces and other online platforms.

2. Respond to customer reviews professionally, politely, and within defined timelines.

3. Identify negative reviews and proactively reach out to customers to understand the issue.

4. Call customers to collect feedback about their purchase and overall experience.Who can apply:Only those candidates can apply who:are available for full time (in-office) internshipcan start the internship between 16th Sep'26 and 21st Oct'26are available for duration of 3 monthshave relevant skills and interests* Women wanting to start/restart their career can also apply.Stipend:INR₹ 10,000 - 15,000 /monthDeadline:[hidden]:59:59Other perks:Certificate, Letter of recommendation, Informal dress codeSkills required:Data Analytics, English Proficiency (Spoken), Effective Communication and Generative AI ToolsOther Requirements:1. Response time to customer reviews.2. Review response coverage.3. Improvement in marketplace ratings and review sentiment.4. Number of customers contacted for feedback.5. Customer issues successfully resolved.6. Quality and accuracy of feedback captured.7. Follow-up completion rate.8. Identification of recurring customer issues and actionable insights.About Company:Leaf Studios is one of the top five homegrown audio brands in India. We build 'value for money' wireless headphones which are the best in their price category and deliver the perfect audio experience to the urban millennials and Gen-Z of India.

Responsibilities

Selected intern's day-to-day responsibilities include:

1. Monitor customer reviews and ratings across marketplaces and other online platforms.

2. Respond to customer reviews professionally, politely, and within defined timelines.

3. Identify negative reviews and proactively reach out to customers to understand the issue.

4. Call customers to collect feedback about their purchase and overall experience.