Team leader international bpo

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Position: Team Leader - Customer Service (International BPO) Location: Thane Experience: Minimum 3 Years as Team Leader Salary: Up to 65000 per month Job Type: Full Time

Key Responsibilities:- Lead and manage a team of Customer Service Executives for International BPO process- Monitor team performance, quality scores, productivity and adherence- Ensure achievement of SLAs, KPIs and customer satisfaction targets- Handle escalations and complex customer issues- Conduct daily huddles, coaching, feedback sessions and performance reviews- Prepare and present MIS reports to management- Drive process improvement, quality and team motivation- Maintain high compliance and service delivery standards

Requirements:- Must have minimum 3 years of experience as Team Leader in International BPO (Customer Service / Voice Process)- Excellent English communication skills (spoken and written)- Strong leadership, coaching and people management skills- Proven track record of managing team targets and performance- Ability to work under pressure and meet deadlines- Preference for candidates from Thane

How to Apply:Call / WhatsApp: hidden_mobile

Subject: TL - Customer Service International BPO - Thane

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