Team Leader - Customer Support

We are seeking a dedicated and experienced Team Leader for our Customer Support department in Andhra Pradesh. The ideal candidate will have a strong background in managing teams within the international voice process and inbound voice process sectors. As a Team Leader, you will be responsible for overseeing daily operations, ensuring high-quality customer service, and leading a team of customer support representatives to achieve performance targets.

Key Responsibilities:

• Lead and manage a team of customer support agents, providing guidance and support to ensure exceptional service delivery.
• Monitor team performance metrics and implement strategies for improvement.
• Conduct regular training sessions to enhance team skills and knowledge in customer service best practices.
• Handle escalated customer inquiries and resolve issues effectively.
• Collaborate with other departments to ensure a seamless customer experience.
• Prepare and present performance reports to management, highlighting achievements and areas for development.

Required Skills:

• Proven experience in the international voice process and inbound voice process.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Familiarity with customer service software and tools.

If you are passionate about customer service and have the experience to lead a team effectively, we encourage you to apply for this exciting opportunity.