Skills highlighted with ‘‘ are preferred keyskillsGood English CommunicationInterviewingInternational Voice ProcessReport this job
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C
Walk-in || Customer Service Executive
CSB Bank Verified employer
Actively hiring · Posted 8d ago · JEV2610AE681A8234
Salary₹2,75,000 – ₹4,00,000 per year
Experience2–7 yrs
LocationChennai, Tamil Nadu
Work modeRemote · Full time
Openings1
EducationAny Graduate
DepartmentCustomer Success, Service & Operations,
IndustryBPM / BPO,
Job description
The Senior Relationship Manager (SRM) is responsible for managing high-value clients (premium/elite members) and ensuring successful matchmaking outcomes through personalized relationship management, customer engagement, and consultative selling.
Key Responsibilities
Handle a portfolio of high-net-worth or premium clients to assist in their partner search journey.
Understand client preferences, expectations, and background to offer tailored match recommendations.
Build long-term trusted relationships through regular follow-ups, meetings, and counseling sessions.
Work closely with internal matchmaking and service delivery teams for effective coordination.
Handle escalations and ensure smooth resolution of client issues.
Maintain detailed documentation of interactions and progress in CRM tools.
Qualifications & Experience
Graduate / Postgraduate (any discipline).
1-8 years of experience in preferably from client relationship management,
Interested can contact -
Mathivanan HR-[hidden] : Customer Success, Service & Operations - Other,
Industry Type: BPM / BPO,
Department: Customer Success, Service & Operations,
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other
Key skills
Skills highlighted with ‘‘ are preferred keyskillsCustomer ServiceMutual FundsNRINRI ServicesHNI AcquisitionEliteHNI Client HandlingWealth ManagementUpsellingSalesHNI SalesOutbound SalesB2C MarketingRelationship ManagementInvestment ProductsReport this jobInappropriate ContentIncomplete information about job / companyFake job / Non-recruitment related job / ScamDuplicate of another job on the siteIncorrect Email IDPhone number not contactableOther500/500 Characters leftBe
How to apply
- Sign in or create your free profile — takes about two minutes.
- Apply with one tap — your profile is shared directly with CSB Bank.
- Track your application and get updates by email and WhatsApp.
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