Key Accounts Manager

Key Accounts Manager

Posted by VGO Foods

Mumbai (All Areas)

Posted: imported by Jeevika

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Mumbai (All Areas)Posted: 2 weeks agoOpenings: 1Applicants: 100+Key Accounts ManagerVGO FoodsJob descriptionJOB DESCRIPTIONAccount ManagerDepartment: Sales & Business DevelopmentPosition: Key Account Manager - HORECALocation: Mira Road (Mumbai)Reporting To: Head B2B Sales / Business HeadExperience: 2 - 5 yearsEmployment Type: Full-timeAbout the RoleWe are looking for a dynamic and result-oriented Account Manager HORECA to manage and grow our B2B customer portfolio for our fresh cold-pressed juice business.The role will be responsible for developing strong relationships with B2B customers, driving repeat sales, managing orders and deliveries, ensuring timely collections, resolving customer issues, and identifying opportunities to increase business from existing and new accounts.The ideal candidate should understand the requirements of fresh/FMCG products, have strong commercial and relationship-management skills, and be comfortable working in a fast-paced, operationally intensive environment.Key Responsibilities1. B2B Account ManagementManage a portfolio of B2B customers and act as the primary point of contact.Build strong, long-term relationships with customers and key decision-makers.Understand customer requirements, consumption patterns, pricing expectations, and business needs.Ensure high customer satisfaction and retention.Conduct regular account reviews and identify opportunities for business expansion.2. Sales & Business DevelopmentAchieve monthly and quarterly B2B sales targets.Generate new business from potential B2B customers.Develop accounts across segments such as:Hotels, Restaurants & Cafs (HoReCa)Corporate officesGyms and fitness centresHospitals and healthcare institutionsSchools, colleges and institutionsCloud kitchens and caterersModern trade and retail chainsCorporate gifting and wellness programsDistributors and resellersPrepare quotations, negotiate commercial terms, and close orders.Identify cross-selling and upselling opportunities across the product portfolio.3. Order & Delivery CoordinationCoordinate with the production, dispatch and logistics teams to ensure timely fulfilment of customer orders.Monitor daily/weekly order requirements and communicate customer forecasts to the production team.Ensure correct SKU, quantity, pricing and delivery schedules.Proactively communicate any supply or delivery issues to customers.Monitor product returns, damages, shortages and delivery discrepancies.4. Fresh Product & Inventory CoordinationUnderstand the operational challenges associated with fresh cold-pressed juices, including limited shelf life, production planning and demand fluctuations.Work closely with production and planning teams to minimize product wastage.Track customer-wise demand and consumption trends.Support demand forecasting and advance order planning.Coordinate with the team to optimize production against confirmed and forecasted B2B demand.5. Collections & Commercial ManagementMonitor customer outstanding balances and ensure timely collections.Follow up on overdue invoices and credit-limit issues.Maintain accurate customer-wise payment and outstanding records.Coordinate with the accounts team regarding invoices, credit notes, debit notes and payment reconciliation.Ensure adherence to approved customer credit terms.6. Customer Service & Issue ResolutionHandle customer queries and complaints promptly.Coordinate internally to resolve issues related to product quality, delivery, packaging, billing or service.Track complaints until closure and maintain proper documentation.Gather customer feedback and communicate actionable insights to management and the quality/production teams.7. Reporting & MISMaintain updated customer and sales records.Prepare daily/weekly/monthly B2B sales reports.Track:Customer-wise salesSKU-wise salesOrder frequencyAverage order valueCustomer retentionOutstanding paymentsNew customer acquisitionCustomer complaints and returnsSales target vs. achievementProvide management with regular updates on account performance and market opportunities.Education:Graduate in Business Administration, Commerce, Marketing or a related field.MBA/PGDM in Sales/Marketing is an advantage.Experience:25 years of experience in B2B sales/account management.Experience in FMCG, food & beverage, beverages, fresh food, dairy, hospitality supply or related industries is preferred.Candidates with experience managing institutional/HoReCa accounts will be preferred.Required SkillsStrong B2B sales and account-management skills.Excellent communication and negotiation abilities.Strong customer relationship management.Good commercial and numerical understanding.Ability to manage multiple customers simultaneously.Strong follow-up and collection skills.Good Excel/MIS reporting skills.Ability to coordinate effectively with production, logistics, quality and accounts teams.Strong problem-solving and decision-making ability.Target-oriented and self-motivated approach.Willingness to travel for customer meetings when required.Preferred KnowledgeThe candidate should have a basic understanding of:Fresh/cold-pressed juice productsFMCG distribution and B2B salesShelf-life and freshness considerationsFood-service/HoReCa operationsPricing, margins and trade discountsCredit terms and collectionsDemand forecastingOrder fulfilment and logisticsBasic food-quality and customer-service requirementsPersonal AttributesCustomer-centric mindsetHigh ownership and accountabilityStrong interpersonal skillsEnergetic and proactiveCommercially awareDetail-orientedComfortable working in a fast-paced startup/growth environmentAbility to work independently as well as with cross-functional teamsCompensationSalary: [XX,XXX – XX,XXX] per month / CTC [X – X] LPAIncentives: Performance-linked incentives based on sales achievement, collections, new customer acquisition and account growth.Career GrowthThe successful candidate can progress into roles such as:Account Manager Senior Account Manager B2B Sales Manager Head – B2B Sales / Key AccountsIdeal CandidateThe ideal candidate is someone who can win new B2B customers, build lasting relationships, grow existing accounts, ensure timely collections, and coordinate internally to deliver a consistently excellent customer experience while understanding the unique challenges of selling and distributing fresh products.Role: Sales Support & Operations - Other,Industry Type: Beverage,Department: Sales & Business Development,Employment Type: Full Time, PermanentRole Category: Sales Support & OperationsEducationUG: B.Tech / B.E. in Any Specialization, B.Com in Any Specialization, B.B.A. / B.M.S. in Any Specialization, B.Sc in Any SpecializationKey SkillsSkills highlighted with ‘‘ are preferred keyskillsClient ServicingAccount ManagementFinancial ManagementClient SuccessUpsellCustomer RelationshipCustomer SupportCustomer ServiceSalesCustomer SatisfactionRetentionCustomer EngagementAbout companyVGO FOODS is a fast-growing cold-pressed juice business committed to producing high-quality, nutritious, and sustainably sourced beverages. We pride ourselves on delivering fresh, healthy, and flavourful products while promoting wellness and environmental responsibility.Company InfoAddress:101, Poonam Supreme Co Op Hsg Society Ltd Tirupati Nagar Phase- 2, Bolinj Opp New Viva College Virar, THANE, Maharashtra, IndiaBeware of imposters! Naukri.com does not promise a job or an interview in exchange of money. 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