Customer Success Intern

Samaaro | Account Management & Customer Success

About Samaaro

Samaaro is an AI-powered event marketing platform that helps marketing teams turn events into a measurable growth channel — covering registrations, attendee communication, on-ground check-in, lead capture, and post-event analytics. We work with enterprise and mid-market clients across India, the Middle East, Europe, and North America.

About the Role

We're hiring a Customer Success Intern to work closely with our CSM team, getting hands-on exposure to how a real SaaS customer success function runs — platform operations, client data, reporting, and the systems behind account health and retention. You'll learn directly from experienced CSMs and our Account Manager, with a clear path to take on more client-facing responsibility as you grow. This is a high-learning, high-visibility role for someone early in their career who wants real exposure to enterprise SaaS, customer success, and event-tech — not just busywork.

What You'll Do

Test event setups (registration forms, communication flows, check-in configurations) and learn how enterprise clients actually use a SaaS platform

Work with real client data — attendee lists, lead exports, registration data — and learn how data quality drives customer outcomes

Prepare post-event reports (attendance, lead capture, engagement summaries) that go directly to enterprise clients

Get hands-on with platform configuration, user access, and templates

Contribute to our internal customer query knowledge base — directly shaping how Samaaro supports clients at scale

Sit in on client calls and CSM workflows to learn account health, retention, and relationship management from the ground up

What You'll Gain

Direct mentorship from our Account Manager and Customer Success Managers

Real exposure to enterprise clients across India, the Middle East, Europe, and North America

A front-row seat into how a fast-growing SaaS company manages retention, renewals, and account health

Hands-on experience with tools like Jira and modern CS workflows

A clear growth path — strong performers are considered for full-time CSM roles

A certificate and strong letter of recommendation on successful completion

Who We're Looking For

Currently pursuing or recently completed a degree (any stream)

Comfortable with spreadsheets — Excel/Google Sheets, basic formulas, data handling

Detail-oriented and process-driven — you catch small errors before they become big ones

Quick to learn new software tools

Curious about SaaS, customer success, or the events/marketing industry

Nice to have: prior exposure to SaaS products, CRM tools, or project management tools (Jira); basic understanding of events or marketing.

Benefits:

Flexible schedule

Paid time off

Work from home

Work Location: Remote