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Quality Analyst International Voice & Blended Process
Elevate Prime Solutions (EPS Group) Verified employer
Actively hiring · Posted 9d ago · JEV2610AFF45F3681
SalarySalary not disclosed
Experience0–4 yrs
LocationGurugram, Haryana
Work modeRemote · Full time
Openings1
ShiftBoth Side Cab Salary 5lpa to 9.5lpa Location - Gurgaon \u0026 Hyderabad","jEXID"
IndustryBPO / Call Center
Job description
Monitor and evaluate customer interactions for an international voice and blended process.
ResponsibilitiesConducting quality auditsEvaluating calls and transactions against defined quality parametersMaintaining QA metrics and reportsIdentifying process and performance gapsProviding feedback to operations teamsSupporting process improvement initiativesEnsuring compliance with quality standardsStrong communication, analytical skills, and experience in international voice/blended process quality assurance are required. .
Key skills
How to apply
- Sign in or create your free profile — takes about two minutes.
- Apply with one tap — your profile is shared directly with Elevate Prime Solutions (EPS Group).
- Track your application and get updates by email and WhatsApp.
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