Receptionist

PositionReceptionist Department: Administration Reports To: HR Manager Job Summary The Receptionist is responsible for managing the front office, welcoming visitors, handling telephone calls, coordinating communication, and providing administrative support to ensure smooth day-to-day office operations while maintaining a professional corporate image. Key Responsibilities Front Office Management Greet and welcome visitors, clients, vendors, and employees professionally. Maintain the reception area in a clean, organized, and presentable condition. Register visitors and issue visitor passes as per company policy. Inform employees about visitor arrivals and coordinate meetings. Telephone & Communication Answer and direct incoming calls promptly and professionally. Take messages and ensure timely communication to concerned employees. Handle general inquiries via phone, email, and in person. Maintain the company telephone directory. Visitor & Meeting Coordination Schedule and coordinate meeting room bookings. Arrange refreshments for visitors and meetings when required. Coordinate with housekeeping to ensure meeting rooms are ready. Administrative Support Receive, sort, and distribute incoming mail, courier, and packages. Coordinate outgoing courier and postal services. Maintain records of courier dispatches and receipts. Assist in preparing letters, reports, and office documents. Office Coordination Coordinate with housekeeping, security, and maintenance teams. Monitor and report facility-related issues. Assist in ordering and maintaining office stationery and supplies. Support HR and Administration in day-to-day activities. Record Keeping Maintain visitor logs and reception registers. Update employee contact lists and emergency contact information. Maintain confidential documents and records with discretion. Customer Service Provide accurate information to visitors and callers. Ensure a positive experience for guests and clients. Handle complaints politely and escalate issues when necessary. Compliance Follow company policies and reception protocols. Ensure visitor security procedures are followed. Maintain confidentiality of company information. Required Qualifications Bachelor's degree in any discipline (preferred). Diploma or certification in Front Office or Administration is an added advantage. Experience 0–3 years of experience as a Receptionist, Front Office Executive, or Customer Service Executive in a corporate environment. Required Skills Excellent verbal and written communication skills. Professional appearance and courteous behavior. Strong interpersonal and customer service skills. Good telephone etiquette. Proficiency in MS Office (Word, Excel, Outlook, PowerPoint) . Basic knowledge of office administration. Time management and multitasking abilities. Organizational and coordination skills. Ability to maintain confidentiality. Positive attitude and problem-solving skills. Key Competencies Professionalism Communication Skills Customer Focus Attention to Detail Teamwork Time Management Reliability Adaptability Integrity Working Conditions Standard corporate office environment. May require occasional overtime during events or management visits. Expected to maintain a high standard of grooming and professional conduct.