Customer Service Officer (Pune)

HR Dream Goals

Position : Customer Support Officer- MFIS.NO.DESIRED RESULTWEIGHTAGEKEY PERFORMANCE INDICATORAnnexure1Cash Management - Accounting of Cash and Banking the Cash30%Risk and Ops ReportAnnexure 12File despatch as per timelines (PRDD)15%Ops ReportAnnexure 23NACH Rejected Cash collections to be less than 10% of billing10%Risk ReportAnnexure 34Disbursement Management (XMS upload and query resolution)5%Risk ReportAnnexure 45FTR to be achieved as per matrix5%Ops ReportAnnexure 56Repayment reminder call for Retail customers5%Branch ReportAnnexure 67On-time closure of DCS summary and maintenance of Key Management Register10%CPC Reports / MISAnnexure 78Post despatch file quality FTR to be achieved as per matrix10%FTR matrixAnnexure 89Management Retail stationery by indenting to OPS on need basis5%Stationery managementAnnexure 910Self Development5%Training MandaysAnnexure 10 .