Remote Customer Service/Success Advisor

Our client is a reputed organization in the wellness and fitness industry, focused on holistic health, nutrition, and employee well-being.

Customer Support Agent

Location: Mumbai (Remote)

Manage and maintain lead data, allocation, referrals, and CRM updates.

Handle CRM-related issues by coordinating with the IT team.

Process refunds, program transfers, and ensure accurate backend documentation.

Support daily sales operations, maintain trackers, and drive process improvements.

Bachelor's degree in Business Administration, Commerce, Management, or a related field.

Must have experience in the Healthcare, Wellness, Fitness, or a closely related industry.13 years of experience in Sales Operations, Customer Success, CRM Administration, or Backend Operations.Strong knowledge of CRM tools (Zoho, Salesforce, HubSpot, or similar) and Microsoft Excel. .