CRM Executive (Voice Process)

Department: Customer ServiceEmployment Type: Full-TimeShift Type: Rotational Shifts with Weekly OffsRole Overview:We are looking for a dedicated and articulate CRM Executive (Voice Process) to handle customer service queries and deliver high-quality support over voice calls. The ideal candidate will have prior experience in a voice-based customer support role and possess excellent communication skills in English.Key Responsibilities:Handle inbound and outbound voice calls professionally.Resolve customer queries and complaints with empathy and efficiency.Maintain accurate call records and update CRM tools regularly.Ensure customer satisfaction by providing prompt and effective support.Work collaboratively with team members to meet daily service metrics.Requirements:Minimum 1 year of experience in a Customer Service (Voice Process) role.Excellent verbal communication skills in English.Customer-focused attitude with problem-solving ability.Comfortable working in rotational shifts and with weekly offs.Basic knowledge of CRM tools and systems is a plus.