Hiring Customer Service Representative Kolkata (India)

Join Data Eminence as a remote Customer Service Representative and help provide a positive, effective, and skilled experience to our customers. You'll respond to inquiries, resolve customer concerns, provide product and service information, and coordinate with internal teams to address issues. This role is ideal for entry-level candidates with robust communication skills, patience, empathy, and problem-solving abilities.

Full Description

Data Eminence is seeking a motivated Customer Service Representative to join our growing customer experience team. In this role, you will be a key point of contact for customers, helping them resolve questions and concerns while ensuring they receive accurate and timely assistance.

You will communicate with customers through email, chat, phone, and other support channels while collaborating with product, technical, operations, and business teams when additional assistance is required. This is an excellent opportunity to develop practical experience in customer service, communication, problem-solving, CRM systems, and customer relationship management while working remotely.

Your key responsibilities will include:

Responding to customer inquiries through phone, email, chat, and support channels

Providing accurate information about products, services, processes, and policies

Understanding customer concerns and identifying appropriate solutions

Troubleshooting basic product, account, and service-related issues

Creating, updating, and managing customer support tickets

Escalating complex issues to the appropriate internal teams

Following up with customers to ensure their concerns are resolved

Maintaining accurate records of customer interactions and requests

Handling customer complaints professionally and empathetically

Guiding customers through product features, processes, and solutions

Monitoring unresolved requests and ensuring timely follow-ups

Collecting customer feedback and sharing recurring issues with .