Technical Support - Internship

About the internship:Selected intern's day-to-day responsibilities include:

1. Respond to user queries and resolve technical issues via tickets, emails, and chats.

2. Monitor and update the Help & Support section of the app.

3. Troubleshoot common app-related problems and escalate complex issues.

4. Collaborate with the development team to ensure timely resolutions.

5. Maintain logs and reports to track recurring issues and improvements.Who can apply:Only those candidates can apply who:are available for full time (in-office) internshipcan start the internship between 12th Oct'26 and 16th Nov'26are available for duration of 3 monthsare from Mumbai onlyhave relevant skills and interestsare Computer Science Engineering studentsStipend:INR₹ 5,000 /monthDeadline:[hidden]:59:59Other perks:Certificate, Letter of recommendation, Flexible work hours, Informal dress code, 5 days a weekSkills required:Software Testing, Effective Communication, Debugging and TroubleshootingOther Requirements:1. Pursuing or recently completed a degree in IT, Computer Science, or a related field.2. Strong problem-solving and analytical skills.3. Good communication skills to assist users effectively.4. Basic understanding of mobile apps and troubleshooting.5. Willingness to learn and grow in a fast-paced environment.About Company:Growfitter is a health-tech startup with 3M+ downloads, on a mission to make fitness rewarding. Track activities like walking, running, cycling, and workouts on our platform to earn real rewards for your effort. Featured on Shark Tank India and backed by funding from Shark Aman Gupta, we're scaling fast to build a habit that truly pays off.

Responsibilities

Selected intern's day-to-day responsibilities include:

1. Respond to user queries and resolve technical issues via tickets, emails, and chats.

2. Monitor and update the Help & Support section of the app.

3. Troubleshoot common app-related problems and escalate complex issues.

4. Collaborate with the development team to ensure timely resolutions.

5. Maintain logs and reports to track recurring issues and improvements.