Showroom Sales Executive

Location: B-35, I.D.C, Mehrauli-Gurgaon Road, Opposite Sector-14, Gurugram, Haryana, 122001. Company Overview – Samrat Interiors Pvt. Ltd./ Rococo Milano Samrat Interiors and Rococo Milano operate under the same parent umbrella (Samrat Interiors Pvt. Ltd.), serving as a premier, end-to-end powerhouse for home design and furniture retailing in India. Together, they cater to different spectrums of high-end home styling: Samrat Furniture & Interior: Founded in 1975, this heritage division focuses on custom furniture manufacturing, bespoke interior design, carpentry craftsmanship, modular solutions, and luxury home textiles (like curtains and linens). Rococo Milano: Launched as a dedicated luxury label by Samrat, this arm acts as an experiential retail showroom featuring a massive 30,000 sq. ft. flagship space. It focuses primarily on minimalist, contemporary, and imported European or Italian-inspired furniture and statement home decor. Combined, they provide complete turnkey residential and commercial styling services, blending native hand-crafted quality with international designer aesthetics. About the Role Rococo Milano is looking for a polished, customer-focused Showroom Sales Executive to manage luxury showroom sales and provide a premium customer experience. The candidate will be responsible for understanding customer requirements, presenting products, generating quotations, following up with leads, coordinating orders and deliveries, and maintaining strong customer relationships. The ideal candidate should have excellent communication and interpersonal skills, a professional personality, strong sales ability, and an understanding of luxury/premium customer expectations. Key Responsibilities 1. Luxury Showroom Sales  Welcome and professionally engage walk-in customers.  Understand customer requirements, preferences, budget and project needs.  Present and explain premium/luxury products, features, materials, finishes and USP.  Create a personalized and high-quality showroom experience.  Convert showroom enquiries into sales and achieve assigned targets. 2. Lead Management & Follow-Up  Handle showroom, website, social media and other sales enquiries.  Maintain proper lead records and follow up regularly.  Track enquiries from initial interaction to closure.  Maintain customer database and update lead status. 3. Quotations & Order Management  Prepare quotations as per customer requirements.  Coordinate pricing, discounts, product availability and order confirmation.  Coordinate with internal teams for order processing.  Ensure accurate communication of product specifications, quantities and timelines. 4. Order, Dispatch & Delivery Coordination  Coordinate with operations, warehouse and dispatch teams.  Check product availability and expected delivery timelines.  Follow up on packing, dispatch and delivery status.  Keep customers updated regarding order progress.  Coordinate for installation/service requirements wherever applicable. 5. Customer Relationship Management  Build long-term relationships with premium and high-value customers.  Maintain regular communication with clients after sales.  Collect customer feedback and resolve basic concerns professionally.  Encourage repeat purchases, referrals and customer reviews. 6. Marketing & Online Sales Support  Support product listings and content requirements for online platforms.  Coordinate with marketing teams for product images, descriptions, offers and promotions.  Support website/social media enquiries and convert them into sales opportunities.  Assist in showroom events, exhibitions and promotional activities. 7. Sales & Reporting  Achieve monthly/quarterly sales targets.  Maintain daily sales and lead reports.  Track quotations, follow-ups, conversions, pending orders and closures.  Share regular updates with the reporting manager. Key Performance Areas (KRA)  Showroom sales & revenue achievement  Lead-to-sale conversion  Customer follow-up and lead closure  Average order value  Repeat customers & referrals  Quotation-to-order conversion  Customer experience and satisfaction  Order and delivery coordination  CRM/lead data accuracy  Daily/weekly sales reporting Required Skills & Competencies  Excellent verbal and written communication  Strong convincing and negotiation skills  Premium/luxury customer handling  Strong sales and relationship-building ability  Professional grooming and personality  Good product presentation skills  Strong follow-up and closure skills  Customer-centric approach  Basic knowledge of MS Excel/Google Sheets and CRM  Ability to coordinate with multiple internal teams  Target-oriented and commercially aware Preferred Background Candidates from luxury furniture, interior, modular kitchen, home décor, premium lifestyle, luxury retail, real estate, automobile or other premium/luxury sales segments will be preferred. Education Graduate in any discipline. Candidates with a background in Sales, Marketing, Interior Design, Architecture, Retail Management or related fields will be preferred. Ideal Candidate A confident, well-groomed and commercially driven professional who can represent Rococo Milano at a premium level, understand high-value customer requirements, deliver an exceptional showroom experience, and take ownership of the complete sales journey from enquiry → presentation → quotation → follow-up → order → delivery → feedback. How to Apply Interested candidates may send their updated resume to: Email: [hidden] Contact HR (Manya Verma) : [hidden]