Customer Support International Chat Process

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Location: Hyderabad

Experience: 2+ Years

CTC: Up to 6 LPA

Work Schedule: 5 Days Working

Shift: Rotational Shifts

Notice Period: Immediate to 15 Days

Company: MNC

Job Requirements

Minimum 2 years of BPO experience is mandatory.

Minimum 1 year of experience in an International Chat Process is mandatory.

Strong written and verbal communication skills.

Experience handling international customers through chat.

Good customer handling, problem-solving, and escalation management skills.

Candidates who can join immediately or within 15 days will be preferred.

Key Responsibilities

Handle customer queries through international chat support.

Resolve customer issues accurately and efficiently.

Maintain quality and productivity targets.

Handle escalations and provide appropriate resolutions.

Follow process guidelines and maintain excellent customer experience.

Compensation: 400,[hidden],000.00 per year

Benefits:

Commuter assistance

Flexible schedule

Health insurance

Paid sick time

Paid time off

Provident Fund

Work Location: In person .