Receptionist / Front Desk Executive

JOB DESCRIPTION

Job Title: Front Office Executive (Receptionist)

Company: Karunya Sugalaya Diabetes and Research Centre

Location: KUMBAKONAM

Reporting To: Head of Department (HOD)

Job Summary

Responsible for managing the hospital reception, welcoming patients, handling appointments, coordinating patient flow, maintaining records, and providing effective front-desk support.

Key Responsibilities

• Welcome and guide patients and attendants in a polite and professional manner.

• Handle incoming and outgoing calls and provide required information.

• Schedule, confirm, and manage patient appointments.

• Maintain daily appointment and patient registration records.

• Register new and follow-up patients accurately in the hospital system/EMR.

• Coordinate patient flow between reception, doctors, laboratory, pharmacy, and other departments.

• Provide information regarding consultation, investigations, and hospital services.

• Generate bills/receipts and coordinate with the accounts team when required.

• Maintain patient records, registers, and front-office documents.

• Follow up on missed appointments and pending patient calls.

• Support patient feedback and Google review collection as per hospital guidelines.

• Maintain confidentiality of patient information.

• Ensure the reception area is clean, organised, and patient-friendly.

• Report daily reception activities, appointments, pending cases, and issues to the reporting manager.

• Follow hospital SOPs, policies, and instructions.

• Perform other front-office duties assigned by the management.

Required Skills

• Good communication and interpersonal skills.

• Basic computer and MS Office knowledge.

• Ability to handle patients professionally and patiently.

• Good coordination and organisational skills.

• Basic knowledge of billing/EMR software is preferred.

• Ability to work in a hospital environment and handle multiple tasks.

Qualification & Experience

• Qualification: Any Degree / Diploma.

• Experience: 15 years in hospital reception, front office, healthcare, or customer service preferred.

• Freshers: Can be considered based on communication and computer skills.

Key Performance Areas

• Patient registration accuracy.

• Appointment management and follow-up.

• Call handling and patient coordination.

• Timely billing/receipt support.

• Maintenance of reception records.

• Patient service and communication.

• Compliance with hospital SOPs.

Benefits:

Cell phone reimbursementProvident FundWork Location: In person .