Strategy & Operantions Manager

Strategy & Operations Manager – 2022

JOB DESCRIPTION

As a Strategy & Operations Manager you are expected to Work closely with CEO and help streamline Operations for the best way forward through Guidelines, Standards Automation etc (understanding the current state and future state why is critical), for & through

Roles & Responsibilities:

A strategic & org level role to define/streamline/standardize overall Org Operations in alignment with the current & future goals of the company, through,

Definition of Guidelines, Standard Operating Procedures etc. for all the operations/services in the company

Identification of the areas of automation of manual/repetitive tasks as a part of project management/delivery and working with the team in identifying and automating through the right tools & techniques (for ex – Team Management Matrix, Timesheets, Customer Status Dashboards etc.)

People & Management – for work, right utilization & upskilling

Continuous Reviews, Audits & Feedback ensure adherence

Use of the right tools & techniques for ease, reuse, scalability & management – across operations

Definition & Delivery of Org specific reports – team management, project dashboards, customer management etc.

Bringing in mature practices to the way we do business for the betterment.

Helping avoid waste and add value – in terms of work executed, value delivered to the customers

To re-iterate, all the above to be in complete alignment with the Org – its goals, values, principles & culture. So, while the expectation is for you to define procedures & protocols – it cannot be a one size fits all approach. Our belief is Responsible Freedom. Structures/Governance are important, but not at the cost of flexibility. You should be able to strike the right balance.

Scope in terms of functions/departments:

All the functions around the Business that we are in (Consulting, Technology), from an Operations perspective

Training & Development

Team you will be working with:

CEO & Org Maturity Team

Org Performance & Customer Delivery Team

Project Managers

Experience/Qualifications

Insurance Technology space, with experience in the role, as per Job Profile (preferable: P&C/General Insurance and related Technologies) would be ideal for the role. Alternatively, experience in FinTech or BFSI is expected

Minimum of 5 to 6 years – Our focus is not on the number of years of experience, but the passion/aggression to help support in building scalable business through the right Operations

B Tech with MBA from Premier Institutes preferable

Experience in tech project implementations – in the capacity of operations manager

ABOUT MANOMAY

Manomay is a Global IT Consulting & InsurTech Firm with an exclusive focus on the Insurance industry. With business technology alignment as the key emphasis, we work with multiple insurance companies both on Consulting (Strategic/Management/Implementation/ Measurement) and Technology (InsurTech Products and Custom Specific Solution Development). Our Customer Base is spread across USA and Caribbean Islands (Bermuda, Cayman Islands, Barbados, Bahamas, and Jamaica).

Whether it is Consulting or Software Development, our focus is to help Insurance Companies solve those “unsolved” problems, that are not yet comprehensively addressed in the current realm of Company and the Market. These span across legacy technology, rip & replace challenges, indecisiveness about enterprise IT, changing customer expectations & positioning, changing market dynamics, people & process challenges, integrations & associations etc.

Our Technology Stack is of latest order using a combination of the new gen technologies AI, ML, RPA, Digitization & Analytics etc. developed off Python and its frameworks (primarily) + other web frameworks like Angular and Node JS etc.