Hiring For Senior Customer Support

We are looking for a Senior Customer Support Executive to join our team in Nashik. In this role, you will be responsible for providing high-quality customer support and ensuring customer satisfaction.Key Responsibilities:- Respond to Customer Inquiries: Handle incoming calls, emails, and chats by addressing customer questions and issues promptly to maintain high service standards.- Resolve Customer Issues: Investigate and troubleshoot customer problems, providing effective solutions while keeping the customer informed throughout the process.- Maintain Customer Records: Update and manage customer information in our systems accurately to ensure easy access to customer history and service requests.- Collaborate with Teams: Work closely with other departments, such as sales and technical support, to facilitate seamless service and resolve complex customer concerns quickly.- Training New Team Members: Assist in training and mentoring new staff, sharing knowledge and best practices to help them excel in their roles.Required Skills and Expectations:- You should have 2 to 3 years of experience in a customer support role, demonstrating your ability to handle customer interactions effectively.- Strong communication skills, both verbal and written, are essential for conveying information clearly and professionally to customers.- Problem-solving abilities are crucial, allowing you to assess situations, identify issues, and propose effective solutions.- Familiarity with customer support software and tools is important to efficiently manage customer inquiries and track service requests.- A positive attitude and patience are expected, as you will be dealing with diverse customer needs and challenges daily.Experience2 - 3 YearsNo. of Openings1EducationGraduateRoleSenior Customer Support ExecutiveIndustry TypeEngineering / ConstructionGender[ Male / Female ]Job CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeFace Interview LocationImpact HR and KM Solutions Near Canada Corner Signal Ravi Chambers Basements Below Laminate Gallery, Nashik