Delivery Manager (Remote)

Job Description

Delivery Manager -

Manage a delivery team to ensure timely and accurate customer deliveries.

Oversee daily activities of the delivery team and provide direction and guidance as needed.

Perform resource allocations and workload assignments according to delivery requirements.

Ensure that team maintains a high level of competence and operational excellence.

Evaluate the performance of team members and determine training needs.

Roles & Responsibilities

Delivery Management and Escalations

Owns the end to end delivery of the Projects, focusing on regular and timely delivery of value

Define project scope and schedule, define and track the Release/Project plan, milestones as per SOW/Release Plan and work closely with PO/SM for the same

Manage risks and issues, Understand and flag risks/mitigations and dependencies along with SMs/POs appropriately and timely manner

Prepare and provide progress reports and updates

Manage deviations from plans and work closely with SM/PO in apprising client in case of any scope/plan changes and work towards negotiation/SOW edits/approvals or take corrective measures

Be an escalation point for every SM and PO and Client on project-related issues and provide resolution or resolve the same in a timely manner

Manage engagement/relationship with the client and work towards the inputs/feedback from the CSAT review

People and Team Management

Work closely with SM in removing roadblocks to their work

Understand and solves learning, development, and training needs of Projects and team members

Set-up goals/Roles & Responsibilities for the group/team members

Work closely with SM for defining the career path, performance improvement plan(PIP) for group/team-members

Takes all Hiring decisions

Do resource Management- allocation, projections and take all Staffing decisions in consultation with PO and SM

Work with Agile Coach to find and execute training needs and places for improvement

Skip-level meetings with people to see their motivation, any personal issues, inter-team conflict, etc.

Evaluate the engagement level of the group/team members and take respective actions

Experimenting with innovation projects, pet projects, product ideas

Drives cultural change working along with Agile Coach

Process

Works closely with Delivery Directors to discover challenges and access programs. Ensure review and retrospective recommendations are getting implemented in the projects and work closely with Agile Coach to address the challenges with proposed recommendations.

Improving hiring and staffing process, future planning for the group growth

Work with the Architects/Chief Architect in supporting him to adopt the recommended engineering practices

Get Project/Delivery Audits done for Projects at regular intervals and take respective actions

360 Degree review

Create a 360 view of project health metrics as per Srijan standards

Represent 360 reviews for Project at a regular cadence and provide project updates in PM forums

Get involved in team 360 review(quarterly/project end) and work towards the feedback of team members and facilitate appraisal decisions for group/team-members

Organizational contributions

Participate and represent group in Strategy meet with required details

Encourage team-members/group to participate in Organisation contributions/forums

Be a channel for Srijan to showcase by attending, delivering, networking at meetups, presentations, sessions, workshops etc.

Be an evangelist and help HR in hiring/onboarding

Required Skills/Experience

Overall Experience of 10+ years in the Industry

Good experience in Agile methodology

Analytical skills

Well-developed interpersonal skills

Commercial awareness

Effective Communication

Team working skills

Ability to motivate people

Management and leadership skills