Client Retention Executive

Job highlights

• Annual Bonus, PF, Flexible Working Hours, Health Insurance, ESI (ESIC), 5 working daysJob DescriptionCustomer Retention Manager – Voice Process💼 Roles & Responsibilities- Make outbound calls to existing ICICI Lombard customers.- Contact customers regarding upcoming policy renewals.- Explain policy benefits, coverage, renewal options and offers.- Handle customer queries, concerns and objections professionally.- Convince customers to renew their insurance policies.- Follow up with customers who have not completed their renewal.- Achieve daily, weekly and monthly retention/renewal targets.- Maintain accurate customer and call-related information in the CRM.- Build and maintain good relationships with existing customers.- Identify opportunities for cross-selling and upselling, wherever applicable.- Ensure a positive customer experience throughout the renewal process.Contact Hr Geetanjali- 9594955476.Email Id- [email protected] moreJob roleWork locationVashi Railway S

Customer Retention Manager – Voice Process 💼 Roles & Responsibilities - Make outbound calls to existing ICICI Lombard customers. - Contact customers regarding upcoming policy renewals. - Explain policy benefits, coverage, renewal options and offers. - Handle customer queries, concerns and objections professionally. - Convince customers to renew their insurance policies. - Follow up with customers who have not completed their renewal. - Achieve daily, weekly and monthly retention/renewal targets. - Maintain accurate customer and call-related information in the CRM. - Build and maintain good relationships with existing customers. - Identify opportunities for cross-selling and upselling, wherever applicable. - Ensure a positive customer experience throughout the renewal process. Contact Hr Geetanjali- [hidden]. Email Id- [hidden]