Hiring Fresher - Software Support Engineer - Coimbatore

As a Software Support Engineer, your main responsibility will be to help customers and users with software-related issues. You will be the first point of contact for users who face challenges while using our software, and your goal is to resolve these issues efficiently.Key Responsibilities:- Troubleshoot Software Issues: Identify and resolve software problems reported by customers, ensuring they have a smooth experience.- Provide Technical Support: Offer guidance and assistance to users via phone, email, or chat, addressing any inquiries they may have about the software.- Document Solutions: Record and maintain detailed logs of customer interactions and solutions provided to enhance the knowledge base and improve future support.- Collaborate with Development Teams: Work closely with software developers to report severe issues and provide user feedback for ongoing improvements.- Train Users: Conduct training sessions or create user manuals to educate customers on how to use the software effectively.Required Skills and Expectations:- A bachelors degree in Computer Applications () or Science () is essential for this role.- Freshers are welcome, so you should be eager to learn and develop your skills in software support.- Strong communication skills are important, as you will be interacting with customers regularly.- A basic understanding of software applications and troubleshooting procedures is preferred.- A problem-solving mindset and the ability to work well under pressure are vital for success in this position.ExperienceFresherNo. of Openings4EducationGraduate (B.C.A, B.Sc)RoleSoftware Support EngineerIndustry TypeIT Services & ConsultingGenderMaleAge Limit22 - 35 Yrs.Job CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeBenefits includeTravel Allowance (TA), Petrol AllowanceFace Interview LocationNo-284,Peranaidu Layout ,Near Salem Ravichandran Hotel ,Ramnager ,coimbatore -641009