Senior Specialist, Product Management Operational Intelligence

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, were helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Management Operational Intelligence Commercialisation

Job Description Summary

Overview

This Senior Specialist role in Product Management will support the commercialisation and sales expansion of Operational Reports across one of the five global regions. The role will focus on driving product adoption, identifying customer pain points, supporting sales enablement, and contributing to the development of commercialization strategies. The individual will work closely with regional ACS teams and the Global Product Management team to ensure alignment between product capabilities and market needs.

Key Responsibilities

Collaborate with ACS teams to support product commercialisation efforts and drive customer engagement

Assist in identifying short-term and long-term whitespace opportunities and new use cases based on customer feedback and market trends

Support internal and external partnership initiatives to accelerate go-to-market efforts

Contribute to pricing strategy discussions and help quantify product value for customers

Monitor product adoption and usage metrics, and support initiatives to improve customer engagement

Assist in developing KPIs and tools to track commercialization success

Contribute to the creation of region-specific commercial constructs and go-to-market strategies

Develop customer value narratives and case studies to support sales conversations

Partner with regional teams to create and deliver sales training materials

Build strong working relationships across cross-functional teams to support commercialization goals

All About You

2+ years of product management experience with a focus on go-to-market, pricing, and commercialisation in technology or data-driven solutions; experience in payments or financial services is preferred. Experience in Python and SQL is preferred.

Strong customer orientation and commercial acumen

Exposure to API and AI-based product commercialization is a plus

Ability to support strategic product initiatives and contribute to business transformation

Analytical mindset with a focus on solving customer problems and supporting sales efforts

Understanding of competitive landscape and industry trends

Experience working in cross-functional teams and managing multiple priorities

Bachelors degree in business or related field; MBA or equivalent experience is a plus

Prior experience in strategy consulting or product commercialization is beneficial

Strong communication and collaboration skills to work effectively with internal and external stakeholders

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercards security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercards guidelines. .