Interview For IT Support Engineer || B.E - Freshers

Key ResponsibilitiesProvide technical support via phone, email, chat, remote access, or onsite visits.Troubleshoot and resolve hardware, software, application, and network-related issues.Log, track, and manage support tickets through a ticketing system.Diagnose root causes of technical problems and implement appropriate solutions.Escalate complex issues to senior support teams when necessary.Install, configure, and maintain hardware, software, and operating systems.Assist customers with product setup, upgrades, and system usage.Maintain accurate documentation of incidents, resolutions, and support procedures.Monitor system performance and proactively identify potential issues.Ensure compliance with service level agreements (SLAs) and quality standards.Experience0 - 1 YearsNo. of Openings40EducationGraduate (B.Tech/B.E : Computers, Information Technology)RoleIT Technical Support EngineerIndustry TypeEducation / Teaching / Training / Colleges /Institutes / UniversitiesGender[ Male / Female ]Job CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeFace Interview LocationImpact HR and KM Near Canada Corner Signal Ravi Chambers Basements Below Laminate Gallery, Nashik-422002