Customer Service Associate - Fresher

About the job:Key Responsibulities:

1. Handle customer queries through phone calls, WhatsApp, email, and other communication channels.

2. Assist customers with product information, sizing, fabric, availability, and order-related queries.

3. Resolve issues related to:

Order status and tracking

Dispatch and shipment updates

COD confirmation

Address and order modifications

Out for Delivery (OFD) and NDR (Non-Delivery Report) cases

Customer cancellations

Refunds, replacements, and wrong or damaged parcels

4. Coordinate with warehouse and courier partners to ensure timely dispatch and successful deliveries.

5. Update customer interactions and order details in the system.

6. Follow up on pending customer issues until resolution.

7. Deliver professional, courteous, and customer-first service at all times.Who can apply:Only those candidates can apply who:Salary:₹ 2,40,000 - 3,60,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Other perks:Informal dress codeSkills required:MS-Office, MS-Excel, Computer skills, English Proficiency (Spoken), English Proficiency (Written) and Effective CommunicationOther Requirements:Freshers and experienced candidates are welcome to apply.Minimum qualification: 12th Pass (Graduation preferred but not mandatory).Good verbal and written communication skills in Hindi and English.Basic computer knowledge (MS Excel, WhatsApp, Email, and internet usage).Strong communication, coordination, and problem-solving skills.Prior experience in e-commerce, customer support, or order management will be an added advantage.Immediate joiners are preferred.About Company:Hues Fab is a men's fashion brand blending traditional Indian craftsmanship with modern style. The label offers a wide range of clothing short and long kurtas, formal and casual shirts, half and full-sleeve shirts, Cuban collar shirts, linen pants, Nehru jackets, corduroy shirts, and co-ord sets crafted primarily from breathable, 100% cotton cambric featuring authentic Sanganeri prints. The catalog spans 755+ products. Rooted in the idea that fashion should feel both timeless and comfortable, Hues Fab positions itself around quality, authenticity, and sustainable practices, aiming to make heritage-inspired clothing wearable for everyday modern life. The brand has built a loyal following, with over 1 lakh happy customers and strong customer reviews highlighting fabric quality, print detail, fit, and comfort.

Responsibilities

Key Responsibulities:

1. Handle customer queries through phone calls, WhatsApp, email, and other communication channels.

2. Assist customers with product information, sizing, fabric, availability, and order-related queries.

3. Resolve issues related to:

Order status and tracking

Dispatch and shipment updates

COD confirmation

Address and order modifications

Out for Delivery (OFD) and NDR (Non-Delivery Report) cases

Customer cancellations

Refunds, replacements, and wrong or damaged parcels

4. Coordinate with warehouse and courier partners to ensure timely dispatch and successful deliveries.

5. Update customer interactions and order details in the system.

6. Follow up on pending customer issues until resolution.

7. Deliver professional, courteous, and customer-first service at all times.