Job description

About the job:As a Customer Relationship Management (CRM) Specialist - Sales Enablement at Koncept Global Books (Arihant Publications), you will play a key role in supporting and enabling the internal sales team across territories. You will work closely with Sales Executives, BDMs, RSMs, and other sales leaders to ensure that daily sales activities are planned, tracked, and executed effectively. Your role will focus on improving sales productivity, maintaining CRM discipline, providing timely support to the sales team, and ensuring that management has accurate visibility of market and sales performance.

Key Responsibilities:

1. Sales Team Coordination & Support: Act as a central point of contact for the sales team for day-to-day coordination, helping sales executives manage planned visits, follow-ups, sampling, school interactions, and other sales activities.

2. Sales Activity Monitoring: Track daily activities of sales executives through the CRM system, including planned vs. actual visits, school coverage, sampling, follow-ups, opportunities, and order status.

3. Sales Enablement: Support the sales team with relevant product information, sales collateral, training updates, school data, and other resources required to improve their effectiveness in the market.

4. Follow-up & Pipeline Management: Regularly follow up with sales team members on pending activities, school follow-ups, sample status, selection status, business opportunities, and other critical sales actions to ensure timely movement of the pipeline.

5. CRM Management & Data Accuracy: Ensure that all sales activities, school information, opportunities, follow-ups, and outcomes are properly updated in the CRM. Identify gaps, incomplete information, duplicate entries, and unusual activity patterns and ensure timely correction.

6. Sales Performance Reporting: Prepare daily, weekly, and monthly reports on individual and territory-wise sales performance, including school visits, sampling, follow-ups, opportunities, conversions, orders, and other key sales indicators.

7. Process & Policy Adherence: Monitor adherence to defined sales processes, CRM guidelines, reporting requirements, and company policies. Identify deviations and escalate them through the defined process wherever required.

8. Exception & Escalation Management: Identify red flags such as missed activities, delayed follow-ups, unusual reporting patterns, repeated non-compliance or stalled opportunities and bring them to the attention of the concerned sales leader or management.

9. Sales Insights & Analysis: Analyse CRM data to identify trends, gaps, high-potential schools, inactive accounts, territory-level opportunities, and areas where additional sales support may be required.

10. Cross-functional Coordination: Work closely with Sales, Training, Marketing, Customer Success and other internal teams to ensure that the sales team receives timely support and that school requirements are effectively addressed.

11. Sales Discipline & Productivity: Help the sales team stay organised and focused by ensuring that planned activities, follow-ups, reporting and other day-to-day responsibilities are completed within defined timelines.

12. Continuous Improvement: Identify opportunities to improve CRM processes, reporting mechanisms, sales workflows, and support systems that can enhance the productivity and effectiveness of the sales organisationWho can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 2,40,000 - 3,60,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Skills required:MS-Office, Client Interaction, MS-Excel, Client Relationship Management (CRM), Client Relationship, English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken) and Customer SupportOther Requirements:1. Strong communication and coordination skills.2. Good understanding of sales processes and field sales.3. CRM and data management skills.4. Strong analytical and reporting ability.5. Follow-up and execution discipline.6. Ability to identify gaps and exceptions.7. Proficiency in MS Excel and CRM platforms.8. Ability to work with multiple sales teams and territories.9. Problem-solving and stakeholder management skills.About Company:Success and nothing less isn't just a statement or a punchline. It's a promise that lies at the core of Arihant and its trials. Over the last two decades, we have been relentlessly in pursuit of the most appropriate and deemed-fit content for your exam needs. With a single Vision to produce accountable, balanced, innovative, and right content for every sphere of education, Arihant currently is India's leading publisher.

Responsibilities

As a Customer Relationship Management (CRM) Specialist - Sales Enablement at Koncept Global Books (Arihant Publications), you will play a key role in supporting and enabling the internal sales team across territories. You will work closely with Sales Executives, BDMs, RSMs, and other sales leaders to ensure that daily sales activities are planned, tracked, and executed effectively. Your role will focus on improving sales productivity, maintaining CRM discipline, providing timely support to the sales team, and ensuring that management has accurate visibility of market and sales performance.